Senior Technical Support Specialist, IoT & Monitoring

Sensitech; Tlalnepantla; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation is seeking a Technical Support Specialist to provide expert support for Sensitech products, troubleshooting hardware and software issues, and managing service cases. The role collaborates with cross-functional teams to ensure timely resolutions and continuous improvement of monitoring and tracking solutions.

The position emphasizes customer satisfaction, training delivery, and development of support materials, with opportunities to contribute to product validation and

Formación

• Requires minimum 6 years of relevant technical support experience.
• Strong English communication skills (written and verbal).
• Experience supporting both hardware and software products.
• Excellent communication to assist customers with varying technical backgrounds.
• Ability to work in a fast-paced, customer-focused environment.

Responsabilidades

• Provide technical support for Sensitech products via phone, email, remote tools, and in-person interactions.
• Investigate and resolve customer inquiries promptly and professionally.
• Develop expertise in Sensitech product functionality and technical requirements.
• Manage Technical Service Case Management in the ERP system with logging, tracking, and escalation.
• Conduct hardware evaluations and prepare detailed assessment reports for customers.
• Collaborate with Sales, Analysts, PMs, Engineering, and other teams to resolve issues and prevent recurrence.
• Contribute to documentation, knowledge resources, and troubleshooting guides.
• Support product validation and deliver technical training for service reps.

Conocimientos

Advanced English

Troubleshooting

Hardware support

Software support

Customer communication

Organizational skills

Multitasking

Fast-paced environment

Educación

High school diploma

Associate degree

Herramientas

ERP systems

CAPA/CAR processes

Descripción del empleo

Carrier Global Corporation is seeking a Technical Support Specialist to provide expert support for Sensitech products, troubleshooting hardware and software issues, and managing service cases. The role collaborates with cross-functional teams to ensure timely resolutions and continuous improvement of monitoring and tracking solutions.

The position emphasizes customer satisfaction, training delivery, and development of support materials, with opportunities to contribute to product validation and