Senior Technical Support Engineer – IoT & Monitoring

Carrier Global Corporation; Morelos; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation is seeking a Technical Support Specialist to provide expert support for Sensitech products, services, and solutions. You will troubleshoot hardware and software issues, manage service cases, and collaborate with cross-functional teams to ensure timely resolution of technical challenges and customer satisfaction.

Minimum requirements include a high school diploma or AA/AS, a minimum of 6 years in technical support, advanced English, and strong problem-solving abilities.

Formación

• High school diploma or AA/AS or equivalent post-secondary training.
• Minimum 6 years of relevant technical support experience.
• Advanced English communication skills, both written and verbal.
• Experience supporting both hardware and software products.
• Strong troubleshooting and problem-solving capabilities.
• Excellent communication skills with the ability to assist customers of varying technical backgrounds.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.

Responsabilidades

• Providing technical support and troubleshooting for Sensitech products, services, and solutions through phone, email, remote tools, and in-person interactions.
• Investigating, responding to, and resolving customer inquiries in a timely and professional manner.
• Developing expertise in Sensitech product functionality, technical requirements, and operational usage.
• Managing Technical Service Case Management activities through the global ERP system, including case logging, tracking, prioritization, and escalation.
• Conducting hardware evaluations of electronic devices and preparing detailed assessment reports for customers.
• Collaborating with Sales, Analysts, Program Managers, Engineering, C3, and other internal teams to resolve issues and prevent recurrence.
• Identifying recurring technical issues and contributing to improved documentation and knowledge management resources.

Conocimientos

Advanced English

Troubleshooting

Hardware & software

Customer service

Communication skills

Time management

Educación

High school diploma or AA/AS or equivalent post-secondary technical training

Herramientas

ERP systems

Technical case management tools

CAPA/CAR knowledge

Descripción del empleo

Carrier Global Corporation is seeking a Technical Support Specialist to provide expert support for Sensitech products, services, and solutions. You will troubleshoot hardware and software issues, manage service cases, and collaborate with cross-functional teams to ensure timely resolution of technical challenges and customer satisfaction.

Minimum requirements include a high school diploma or AA/AS, a minimum of 6 years in technical support, advanced English, and strong problem-solving abilities.