Technical Parts CSR Lead – Orders & Support

Johnson Controls, Inc.; San Pedro Garza García; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Comprehensive benefits package

Growth opportunities

Supportive work environment

Work-life balance

Meaningful projects

Job summary

Johnson Controls, Inc. is seeking a Customer Service Representative (CSR) Applied Parts to lead the processing of highly complex orders and inquiries.

You will maintain relationships with key customers and sales staff, ensuring exceptional service across multiple product markets. Responsibilities include overseeing order receipt, providing technical support, and collaborating with sales and supply chain teams to resolve order-related issues.

Qualifications

• A University degree or equivalent combination of education and experience (1 year minimum experience for university graduates, or 6 years for those with a 2 year degree).
• Significant experience in customer service, particularly with technical products or services.
• Excellent communication skills, with fluency in English; knowledge of additional languages is a plus.
• Strong leadership qualities and a customer-oriented approach with attention to detail.
• Proficiency in MS Office and ability to utilize technology to enhance customer service delivery.

Responsibilities

• Lead the team in receiving and processing highly complex customer orders.
• Maintain relationships with key customers and sales staff to ensure exceptional service.
• Provide technical answers and support regarding products and services.
• Collaborate with sales and supply chain teams to resolve order issues.

Skills

Customer service

Technical products

Leadership

English fluency

Education

University degree or equivalent

Tools

MS Office

Job description

Johnson Controls, Inc. is seeking a Customer Service Representative (CSR) Applied Parts to lead the processing of highly complex orders and inquiries.

You will maintain relationships with key customers and sales staff, ensuring exceptional service across multiple product markets. Responsibilities include overseeing order receipt, providing technical support, and collaborating with sales and supply chain teams to resolve order-related issues.