Technical Operations Engineer — Python & Cloud Support

ebury anz; Ciudad de México; Híbrido; MXN 524.017 - 873.362; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous growth and development

Collaborative culture

High-performance environment

Descripción de la vacante

Ebury anz in Mexico City is looking for a Technical Operations Engineer to join their support engineering team. This hybrid role involves troubleshooting applications and infrastructure issues while collaborating with software engineering teams.

Ideal candidates should have Level 2 support experience, proficiency in Python, and strong communication skills. Ebury promotes a diverse and inclusive work environment where you can grow your career.

Benefits include a dynamic work culture that values results and offers continuous learning opportunities.

Formación

• Experience providing Level 2 (L2) support in a tech-driven business environment.
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.
• English proficiency is required.

Responsabilidades

• Troubleshoot applications and infrastructure issues reported by end-users.
• Verify and document issues for tracking and escalation.
• Manage incidents and communicate with stakeholders.
• Collaborate with engineering teams to establish support workflows.
• Partner with vendors to resolve service events.

Conocimientos

Level 2 support experience

Python

Problem-solving skills

Technical troubleshooting

Communication skills

Herramientas

AWS

Google Cloud

Linux

Salesforce Administration

PostgreSQL

Terraform

Descripción del empleo

Ebury anz in Mexico City is looking for a Technical Operations Engineer to join their support engineering team. This hybrid role involves troubleshooting applications and infrastructure issues while collaborating with software engineering teams.

Ideal candidates should have Level 2 support experience, proficiency in Python, and strong communication skills. Ebury promotes a diverse and inclusive work environment where you can grow your career.

Benefits include a dynamic work culture that values results and offers continuous learning opportunities.