Technical Customer Support Specialist

Oferta confidencial; Tecate; On-site; MXN 180,000 - 240,000; Full time

Job summary

Oferta confidencial is seeking an experienced Customer Support specialist with strong English skills to handle billing, warranties, product specs, and shipping queries. You will research and coordinate across departments to resolve issues, and may manage product returns for exchange or rework.

The role requires a professional degree, 5+ years in customer support or related fields, and a solid understanding of manufacturing workflows. Excel proficiency and a service-oriented mindset are essential.

Qualifications

• Minimum 5 years in Customer Support or related field.
• Strong understanding of end-to-end manufacturing workflows.
• Experience in Supply Chain field is desirable.
• Professional degree required.
• Advanced English; able to present and negotiate.

Responsibilities

• Serve as the customer contact for billing, warranties, product specs and shipping details.
• Handle inquiries from customers and coordinate with other departments for solutions.
• Coordinate product returns for exchange or rework when needed.
• Prepare required reports and general correspondence.
• Adhere to established procedures and organizational policies.

Skills

Customer support

Research

English language

Problem-solving

Negotiation

Education

Professional degree

Tools

Excel

Job description

Oferta confidencial is seeking an experienced Customer Support specialist with strong English skills to handle billing, warranties, product specs, and shipping queries. You will research and coordinate across departments to resolve issues, and may manage product returns for exchange or rework.

The role requires a professional degree, 5+ years in customer support or related fields, and a solid understanding of manufacturing workflows. Excel proficiency and a service-oriented mindset are essential.