Technical Care Lead: Networking & Service Reliability

Nokia; Naucalpan de Juárez; Presencial; MXN 450.000 - 650.000; Jornada completa

Descripción de la vacante

Nokia is seeking a seasoned networking professional to support and enhance service delivery across complex fixed networks and SDN environments. The role emphasizes technical problem solving, mentoring, and cross-functional collaboration with R&D and customer teams.

Ideal candidates bring 5–7 years in networking, SDN, Linux, and cloud virtualization, with strong English communication skills and a drive for knowledge sharing and document stewardship.

Formación

• Bs in Telecommunication, Networking, Computer Systems Engineering.
• 5 to 7 years of proven experience in Networking, Fixed Network Products (xGPON), Software Defined Networks (SDN), Cloud & Virtualization, programming, Linux and databases.
• Networking, programming, Linux, Cloud & Virtualization Certifications will be a plus.
• Excelling communication skills, including advanced to fluent English.

Responsabilidades

• Problem-Solving and Analytical Expertise: Utilizes advanced analytical skills to address complex, non-routine problems and offers innovative perspectives.
• Leadership and Mentorship: Acts as a professional advisor, mentor, and trainer, providing guidance to teams and less experienced personnel.
• Technical Project Management: Leads technical projects with manageable risks and resource requirements, while ensuring SLA compliance and resolving escalated cases.
• Advanced Troubleshooting and Collaboration: Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R&D teams for fixes.
• Customer and Vendor Interaction: Engages with customers and third-party vendors to address complex cases, provide workarounds, and ensure quick recovery during critical outages.
• Knowledge Sharing and Documentation: Creates, reviews, and approves technical documents, guidelines, and knowledge articles, while performing training and knowledge transfer across teams.

Conocimientos

Networking

SDN

Linux

Cloud & Virtualization

Programming

English proficiency

Educación

Bs in Telecommunication, Networking, Computer Systems Engineering

Herramientas

xGPON

Descripción del empleo

Nokia is seeking a seasoned networking professional to support and enhance service delivery across complex fixed networks and SDN environments. The role emphasizes technical problem solving, mentoring, and cross-functional collaboration with R&D and customer teams.

Ideal candidates bring 5–7 years in networking, SDN, Linux, and cloud virtualization, with strong English communication skills and a drive for knowledge sharing and document stewardship.