Technical Care & Incident Resolution Specialist

Nokia; Naucalpan de Juárez; Presencial; MXN 550.000 - 900.000; Jornada completa

Descripción de la vacante

Nokia is seeking a skilled Telecommunications engineer in Mexico to join the Care (CAR) organization. You will support customers and internal stakeholders in pre- and post-sales activities, focusing on networking, SDN, and cloud infrastructures, while ensuring service readiness and incident resolution.

The role requires 5–7 years of relevant experience, strong English communication, and the ability to mentor teams and lead technical projects with SLA adherence.

Formación

• Bs in Telecommunication, Networking, Computer Systems Engineering.
• 5–7 years of proven experience in Networking, SDN, and related technologies.
• Experience with Fixed Network Products (xGPON) and cloud virtualization.
• Strong communication skills and advanced to fluent English.

Responsabilidades

• Problem-Solving and analytical expertise addressing complex, non-routine problems and innovative perspectives.
• Leadership and mentorship, guiding teams and less experienced personnel.
• Technical project management including risks, resources, and SLA compliance.
• Advanced troubleshooting and collaboration with R&D for fixes.
• Customer and vendor interaction to address complex cases and provide workarounds.
• Knowledge sharing through technical documents and training across teams.

Conocimientos

Networking

Programming

Linux

Cloud & Virtualization

English fluency

Educación

B.S. in Telecommunication, Networking, Computer Systems Engineering

Herramientas

SDN

xGPON

Descripción del empleo

Nokia is seeking a skilled Telecommunications engineer in Mexico to join the Care (CAR) organization. You will support customers and internal stakeholders in pre- and post-sales activities, focusing on networking, SDN, and cloud infrastructures, while ensuring service readiness and incident resolution.

The role requires 5–7 years of relevant experience, strong English communication, and the ability to mentor teams and lead technical projects with SLA adherence.