Technical Care Specialist

Nokia; Naucalpan de Juárez; Presencial; MXN 550.000 - 900.000; Jornada completa

Descripción de la vacante

Nokia is seeking a skilled Telecommunications engineer in Mexico to join the Care (CAR) organization. You will support customers and internal stakeholders in pre- and post-sales activities, focusing on networking, SDN, and cloud infrastructures, while ensuring service readiness and incident resolution.

The role requires 5–7 years of relevant experience, strong English communication, and the ability to mentor teams and lead technical projects with SLA adherence.

Formación

• Bs in Telecommunication, Networking, Computer Systems Engineering.
• 5–7 years of proven experience in Networking, SDN, and related technologies.
• Experience with Fixed Network Products (xGPON) and cloud virtualization.
• Strong communication skills and advanced to fluent English.

Responsabilidades

• Problem-Solving and analytical expertise addressing complex, non-routine problems and innovative perspectives.
• Leadership and mentorship, guiding teams and less experienced personnel.
• Technical project management including risks, resources, and SLA compliance.
• Advanced troubleshooting and collaboration with R&D for fixes.
• Customer and vendor interaction to address complex cases and provide workarounds.
• Knowledge sharing through technical documents and training across teams.

Conocimientos

Networking

Programming

Linux

Cloud & Virtualization

English fluency

Educación

B.S. in Telecommunication, Networking, Computer Systems Engineering

Herramientas

SDN

xGPON

Descripción del empleo

Job Description

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

Job Description

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

How You Will Contribute And What You Will Learn

• Problem-Solving and Analytical Expertise: Utilizes advanced analytical skills to address complex, non-routine problems and offers innovative perspectives.


• Leadership and Mentorship: Acts as a professional advisor, mentor, and trainer, providing guidance to teams and less experienced personnel.


• Technical Project Management: Leads technical projects with manageable risks and resource requirements, while ensuring SLA compliance and resolving escalated cases.


• Advanced Troubleshooting and Collaboration: Delivers expertise in system-level troubleshooting, defect identification, and collaborates with R&D teams for fixes.


• Customer and Vendor Interaction: Engages with customers and third-party vendors to address complex cases, provide workarounds, and ensure quick recovery during critical outages.


• Knowledge Sharing and Documentation: Creates, reviews, and approves technical documents, guidelines, and knowledge articles, while performing training and knowledge transfer across teams.

Key Skills And Experience

• Bs in Telecommunication, Networking, Computer Systems Engineering.


• 5 to 7 years of proven experience in Networking (switching and routing protocols), Fixed Network Products (xGPON), Software Defined Networks (SDN), Cloud & Virtualization, programming, Linux and databases.


• Networking, programming, Linux, Cloud & Virtualization Certifications will be a plus.


• Excelling communication skills, including advanced to fluent English.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .