Technical Applications Engineer & Customer Liaison

Columbus McKinnon; Apodaca; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Columbus McKinnon in Apodaca, Mexico, seeks an Application Engineer to respond to customer inquiries and orders for CMCO material handling equipment or parts. You will advise on best practices for selection and application of CMCO products and coordinate with sales and engineering.

The role requires reviewing specifications, determining standard vs engineered-to-order solutions, and providing detailed quotes while ensuring feasible production timelines and customer satisfaction.

Formación

• Bachelor’s Degree from a four year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, and governmental regulations; ability to write reports and procedures.
• Must be computer literate and knowledgeable of Microsoft Word, Excel, and PowerPoint.

Responsabilidades

• Function as a liaison between customer and the company.
• Review customer product specifications to determine the appropriate equipment for the customer’s application.
• Determine if the customer request can be achieved with standard products or if it requires a special engineered to order product.
• Confer with the Engineering Department to determine the feasibility of designing engineered to order products.
• Confers with production to obtain estimates of production time and to confirm delivery dates.
• Work with production members to analyze schedules and confirm delivery dates to the customer.
• Confer with Purchasing to obtain quotes for nonstandard parts and issue purchase requisitions.
• Negotiate specification changes, pricing, and delivery dates as required.
• Answer customer inquiries regarding product functionality through email and phone.
• Provide technical literature to customers upon request.
• Provide feedback to Quality and Product Engineering regarding field performance of products.

Conocimientos

Communication

Problem solving

Analytical thinking

Team collaboration

Educación

Bachelor’s Degree

Herramientas

Microsoft Word

Excel

PowerPoint

Descripción del empleo

Columbus McKinnon in Apodaca, Mexico, seeks an Application Engineer to respond to customer inquiries and orders for CMCO material handling equipment or parts. You will advise on best practices for selection and application of CMCO products and coordinate with sales and engineering.

The role requires reviewing specifications, determining standard vs engineered-to-order solutions, and providing detailed quotes while ensuring feasible production timelines and customer satisfaction.