Customer Support Specialist

UPS; Ciudad de México; Presencial; MXN 223.000 - 312.000; Jornada completa

Descripción de la vacante

UPS, a Fortune Global 500 company in Mexico City, is seeking a dedicated customer service professional. This role provides excellent service and supports multiple groups, ensuring the timely handling of requests in a collaborative environment.

The position emphasizes documentation of customer concerns, thorough investigation of evidence, and accurate completion of cases, with responsibilities expanding as needed.

Responsabilidades

• Provides excellent customer service and supports multiple groups.
• Documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.
• Performs other tasks as requested and ensures timely and accurate completion of projects and requests.

Descripción del empleo

UPS, a Fortune Global 500 company in Mexico City, is seeking a dedicated customer service professional. This role provides excellent service and supports multiple groups, ensuring the timely handling of requests in a collaborative environment.

The position emphasizes documentation of customer concerns, thorough investigation of evidence, and accurate completion of cases, with responsibilities expanding as needed.