Tax Specialist

Programming.com; Veracruz; Remoto; MXN 743.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Programming.com in Mexico is hiring a Tax Expert to support U.S. individual income tax preparation remotely. The role requires at least 2 years of hands-on experience with Form 1040 and strong knowledge of U.S.

taxation, plus conversational English for customer interactions. You will assist clients via video, phone, and chat, and help with tax software and basic technical issues. EA/CPA certification is not required.

Competenze

• Hands-on experience preparing U.S. Form 1040 returns.
• Strong knowledge of U.S. individual taxation.
• Conversational English skills for customer interaction.
• Experience with tax software and multiple computer apps.

Mansioni

• Prepare U.S. individual tax returns (Form 1040) for clients.
• Answer questions on U.S. tax preparation.
• Provide professional support via video, phone, and chat.
• Research and resolve complex tax questions.
• Assist clients with tax software and basic tech issues.
• Document interactions accurately and timely.
• Deliver high-quality customer service.

Conoscenze

U.S. 1040 tax returns

Customer service

English communication

Strumenti

Lacerte

Pro Series

Drake

UltraTax

Descrizione del lavoro

Job Overview

We are seeking experienced U. S. Tax Preparation Professionals based in Mexico to support U. S. individual income tax preparation and provide exceptional customer service.

Role: Tax Expert

Location: Remote

Job Overview

We are seeking experienced U. S. Tax Preparation Professionals based in Mexico to support U. S. individual income tax preparation and provide exceptional customer service.

The ideal candidate will have at least 2 years of hands-on experience preparing U. S. individual income tax returns (Form 1040) , strong knowledge of U. S. individual taxation , conversational English skills, and experience interacting with customers.

EA/CPA certification is NOT required.

Key Responsibilities

• Prepare and assist customers with U. S. individual income tax returns (Form 1040).
• Answer customer questions regarding U. S. individual tax preparation.
• Provide professional customer support through video, phone, and chat.
• Research and resolve complex tax-related questions.
• Assist customers with tax preparation software and basic technical issues.
• Maintain accurate documentation of customer interactions and resolutions.
• Deliver timely, accurate, and high-quality customer service.

Required Qualifications

• Professional experience preparing U. S. individual tax returns (Form 1040).
• Strong working knowledge of U. S. individual income taxation.
• Conversational English proficiency (assessed through a live call).
• Previous customer-facing experience. Comfortable working with tax preparation software and multiple computer applications.

Preferred Qualifications

• Previous experience working with U. S. CPA firms or U. S. tax preparation service providers.
• Experience with Lacerte, Pro Series, Drake, or Ultra Tax.
• Strong communication and problem-solving skills.
• Experience supporting U. S. customers remotely.