Tax Specialist

Programming.Com; México; Remote; MXN 844,000 - 1,407,000; Full time

Job summary

Programming.com is seeking an experienced Tax Expert based in Mexico to support U.S. individual income tax preparation (Form 1040) and provide exceptional customer service. This remote role requires hands-on experience and strong knowledge of U.S. taxation.

You will handle customer inquiries via video, phone, and chat, maintain accurate records, and assist with tax software such as Lacerte, ProSeries, Drake, or UltraTax. EA/CPA not required.

Qualifications

• 2+ years hands-on experience preparing U.S. individual tax returns (Form 1040)
• Strong knowledge of U.S. individual income taxation
• Conversational English proficiency (live call) and customer-facing experience
• Comfortable working with tax preparation software and multiple applications

Responsibilities

• Prepare and assist customers with U.S. individual income returns (Form 1040).
• Answer customer questions regarding U.S. tax preparation.
• Provide professional customer support via video, phone, and chat.
• Research and resolve complex tax-related questions.
• Assist customers with tax software and basic technical issues.
• Maintain accurate documentation of customer interactions and resolutions.
• Deliver timely, accurate, and high-quality service.

Skills

Conversational English

Customer-facing

U.S. taxation knowledge

U.S. Form 1040 experience

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Role: Tax Expert

Location: Remote

Job Overview

We are seeking experienced U.S. Tax Preparation Professionals based in Mexico to support U.S. individual income tax preparation and provide exceptional customer service.

The ideal candidate will have at least 2 years of hands-on experience preparing U.S. individual income tax returns (Form 1040), strong knowledge of U.S. individual taxation, conversational English skills, and experience interacting with customers.

EA/CPA certification is NOT required.

Key Responsibilities

• Prepare and assist customers with U.S. individual income tax returns (Form 1040).
• Answer customer questions regarding U.S. individual tax preparation.
• Provide professional customer support through video, phone, and chat.
• Research and resolve complex tax-related questions.
• Assist customers with tax preparation software and basic technical issues.
• Maintain accurate documentation of customer interactions and resolutions.
• Deliver timely, accurate, and high-quality customer service.

Required Qualifications

• Professional experience preparing U.S. individual tax returns (Form 1040).
• Strong working knowledge of U.S. individual income taxation.
• Conversational English proficiency (assessed through a live call).
• Previous customer-facing experience.
• Comfortable working with tax preparation software and multiple computer applications.

Preferred Qualifications

• Previous experience working with U.S. CPA firms or U.S. tax preparation service providers.
• Experience with Lacerte, ProSeries, Drake, or UltraTax.
• Strong communication and problem-solving skills.
• Experience supporting U.S. customers remotely.