Talent Analytics & Learning Ops Specialist (Hybrid)

Cognizant; Ciudad Juárez; Híbrido; MXN 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Cognizant, a global leader in digital services, seeks a Talent Management Operations Analyst for a hybrid role. You will streamline learning and talent processes, develop Excel-based reports, and support data quality, reporting, and stakeholder insights across global teams while ensuring compliance.

You will administer Sum Total platforms, configure learning programs, and partner with HR and analytics to deliver actionable workforce insights and continuous improvement in talent programs.

Formación

• Proven hands-on experience with advanced MS Excel (lookups pivot tables data validation)
• Strong proficiency in MS Office to create structured documents and reports
• Practical experience with Sum Total talent management platform (course setup, user management, reporting)
• 5–8 years in HR operations, learning management, or talent administration in large-scale environments
• Ability to translate HR requirements into clear system configurations and reporting structures
• Analytical thinker with attention to data quality and reliability
• Excellent written and verbal communication for global stakeholders in a hybrid setting

Responsabilidades

• Drive end-to-end administration of the Sum Total platform to ensure reliable learning and talent processes across the organization
• Configure learning programs and talent workflows by updating catalogs, assignments, and rules in Sum Total
• Develop MS Excel-based reports and dashboards to transform talent data into actionable insights for HR partners
• Analyze completion rates, skill development, and usage metrics to identify trends and risks in talent programs
• Gather requirements for new learning initiatives and translate them into Sum Total configurations and schedules
• Maintain data quality through reconciliations, validations, and corrections using MS Office tools
• Prepare process documentation and quick help materials to enable consistent system usage
• Coordinate day-to-day issue resolution by tracking incidents and implementing fixes
• Support audits by providing evidence of completions and talent records via Excel reports
• Design efficient Excel templates and macros to automate recurring tasks
• Partner with analytics and HR operations to align talent metrics and reporting standards
• Contribute to continuous improvement by incorporating learner/manager feedback into Sum Total changes
• Communicate program launches and deadlines clearly through well-formatted MS Office materials

Conocimientos

Advanced Excel

Pivot Tables

Data validation

Lookups

Macros

Herramientas

Sum Total

MS Office

Descripción del empleo

Cognizant, a global leader in digital services, seeks a Talent Management Operations Analyst for a hybrid role. You will streamline learning and talent processes, develop Excel-based reports, and support data quality, reporting, and stakeholder insights across global teams while ensuring compliance.

You will administer Sum Total platforms, configure learning programs, and partner with HR and analytics to deliver actionable workforce insights and continuous improvement in talent programs.