Systems Reliability Engineer

Levi Strauss & Co.; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Levi Strauss & Co. is seeking an Engineer, Systems Reliability Engineering to drive reliability across critical platforms such as FlexPLM, DaVinci, Infor Nexus, and MDM services.

You will lead investigations, improve incident response, and mentor teams while shaping automation and AI-enabled improvements. The role focuses on expanding monitoring, playbooks, and runbooks, with collaboration across LATAM and India to sustain business-critical enterprise applications in a fast-paced global

Qualifications

• 5+ years of experience in Production Support, Application Operations, Platform Engineering, or Site Reliability Engineering.
• Strong knowledge of APIs, middleware, integrations, queues, batch processing, and enterprise applications.
• Experience with ITSM, automation, root cause analysis, and operational excellence.
• Exposure to PLM, MDM, enterprise data platforms, or business-critical applications is highly valued.

Responsibilities

• Lead complex production investigations across applications, APIs, middleware, queues, and integrations.
• Drive incident resolution, root cause analysis, and service reliability improvements.
• Mentor engineers and contribute to technical leadership initiatives.
• Develop and enhance monitoring, automation, operational playbooks, and runbooks.
• Help implement innovative Agentic AI capabilities to streamline support operations.

Skills

Production Support

Site Reliability Engineering

APIs

Middleware & Integrations

Automation

Monitoring & Runbooks

Tools

PLM platforms

MDM platforms

Job description

Engineer, Systems Reliability Engineering (PLM / MDM)

Are you passionate about solving complex production issues, driving operational excellence, and leveraging automation and AI to improve reliability?

Join our team and help support critical enterprise platforms including FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations.

In this role, you will:

• Lead complex production investigations across applications, APIs, middleware, queues, and integrations
• Drive incident resolution, root cause analysis, and service reliability improvements
• Mentor engineers and contribute to technical leadership initiatives
• Develop and enhance monitoring, automation, operational playbooks, and runbooks
• Help implement innovative Agentic AI capabilities to streamline support operations

What we're looking for:

• 5+ years of experience in Production Support, Application Operations, Platform Engineering, or Site Reliability Engineering
• Strong knowledge of APIs, middleware, integrations, queues, batch processing, and enterprise applications
• Experience with ITSM, automation, root cause analysis, and operational excellence
• Exposure to PLM, MDM, enterprise data platforms, or business-critical applications is highly valued

This is an exciting opportunity to work in a global environment, collaborate with teams across LATAM and India, and contribute to the reliability of mission-critical systems.

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