SRE I: Production Support for PLM/MDM & APIs

Levi Strauss & Co.; Ciudad de México; On-site; MXN 400,000 - 700,000; Full time

Job summary

Levi Strauss & Co. in Mexico City is seeking an Engineer I, Systems Reliability Engineering to provide hands-on production support for Product Creation and Master Data platforms, including FlexPLM, DaVinci, Infor Nexus, and MDM services.

Based in GCC Mexico, you will monitor application health, manage incidents, maintain runbooks and knowledge articles, and collaborate with product, engineering, ERP and business teams to improve observability and automate repetitive work.

Qualifications

• 3+ years of experience in IT production support, application operations, platform engineering or Site Reliability Engineering.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• Experience supporting business-critical enterprise applications, PLM, MDM or integration platforms.
• Understanding of APIs, middleware, queues, batch processing, file feeds, data controls and dependencies.
• Knowledge of ITSM, incident and change practices; experience using AI copilots or automation responsibly.

Responsibilities

• Support enterprise applications, APIs, middleware, queues, batch processes and file feeds; investigate incidents, document evidence and escalate complex issues.
• Monitor application health, queue age, interfaces, alerts and data-control indicators; follow escalation paths.
• Maintain accurate incident records, runbooks, dependency maps and knowledge articles; participate in root cause analysis and blameless post-incident follow-up.
• Follow agreed ways of working for incident, problem and change management, peer-reviewed changes, release validation, recovery procedures and clear cross-region handovers.
• Collaborate with product, engineering, enterprise data, ERP and business teams; identify repetitive work and contribute tested automation improvements.

Skills

IT production support

Platform engineering

Site Reliability Engineering

Incident management

Automation

Education

Bachelor’s degree (CS/Engineering/IS)

Job description

Levi Strauss & Co. in Mexico City is seeking an Engineer I, Systems Reliability Engineering to provide hands-on production support for Product Creation and Master Data platforms, including FlexPLM, DaVinci, Infor Nexus, and MDM services.

Based in GCC Mexico, you will monitor application health, manage incidents, maintain runbooks and knowledge articles, and collaborate with product, engineering, ERP and business teams to improve observability and automate repetitive work.