Site Reliability Engineer

Infojini Inc; México; Remote; MXN 1,200,000 - 1,800,000; Full time

Job summary

Infojini Inc. is seeking a Senior SRE to join our LATAM remote team, focusing on real-time incident response, automation, and reliability across multi-cloud environments. This role partners with US-based engineering teams to ensure availability and performance of critical systems.

Key responsibilities include incident command during outages, rapid RCA, and advancing automation to reduce toil, with a heavy emphasis on incident bridges and cross-functional collaboration.

Qualifications

• Strong incident management and triage in production environments.
• Solid Linux systems administration including performance and networking.
• Hands-on experience with AWS core services (S3, Lambda, Load Balancers, ECS, EC2).

Responsibilities

• Act as first responder to alerts and production incidents, assessing severity and initiating mitigation actions.
• Lead bridge calls as Incident Commander during major incidents.
• Drive root cause isolation within 30 minutes for critical incidents when possible.
• Communicate effectively across engineering, product, and leadership during high-pressure situations.

Skills

Incident management

Linux administration

AWS core services

GCP/Azure familiarity

CI/CD pipelines

Tools

GitHub

GitLab

Job description

Position: Sr SRE - Site Reliability Engineer - ( AWS Certified )

LATAM Remote

Below JD for SRE We have requirement for Senior SRE (x2) with 8 years of relevant experience.

Working Hours – 5 PM to 1 AM EST (Mon – Fri)

About the Role & Team

We are expanding our Site Reliability Engineering (SRE) organization. This role is part of newly established offshore SRE teams that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance of critical production systems.

This is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters—our SREs act decisively to prevent service degradation and protect the customer experience.

What You’ll Do

• · Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions
• · Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency
• · Drive root cause isolation within 30 minutes for critical incidents whenever possible
• · Communicate effectively across engineering, product, and leadership during high-pressure situations
• · Maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision‑making

Proactive Reliability Engineering

Identify patterns, trends, and signals to prevent incidents before they occur

• · Continuously improve alert quality, reduce noise, and increase signal fidelity
• · Partner with engineering teams to enhance system resilience and reliability

Automation & Toil Reduction

Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows

• · Build and improve tooling across incident response, observability, and operations
• · Leverage AI-assisted development tools (e.g., Cursor, Claude) where they provide clear value

Platform & Systems Support

Troubleshoot across a hybrid ecosystem including:

• · Cloud platforms (AWS, GCP, Azure)

Networking (connectivity, latency, DB access interruptions)

Diagnose and resolve issues across:

• · CDN and traffic management layers (Akamai, waiting rooms – plus)

Required Technical Skills & Experience

Core Engineering & Operations

Strong experience in incident management and triage in production environments

• · Proven ability to troubleshoot complex distributed systems under pressure
• · Solid understanding of Linux systems administration (including performance, networking, NTP, etc.)
• · Hands-on experience with AWS core services (S3, Lambda, Load Balancers, ECS, EC2)
• · Familiarity with GCP and/or Azure environments
• · Experience operating in multi-cloud and hybrid environments

Containers & Orchestration

• · Understanding of containerized application architectures

DevOps & CI/CD

Strong knowledge of DevOps practices and CI/CD pipelines

Hands-on experience with:

• · GitHub and/or GitLab

Working knowledge of:

• · Java, Node.js, React-based applications

Understanding of database connectivity and dependencies across:

• · Oracle, MariaDB, MSSQL (no DBA ownership, but strong troubleshooting awareness required)

Networking

Strong foundational knowledge of:

• · Load balancing and network troubleshooting
• · Diagnosing connectivity issues between services and databases

Preferred Qualifications

Experience in large-scale enterprise (Fortune 500) environments supporting mission-critical applications

Prior experience as an Incident Commander or similar leadership role during outages

Familiarity with Akamai CDN and traffic management tools

Experience in high-volume, high-availability production environments