Java Application Support 4A

Infosys; Ciudad de México; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Infosys is seeking an L2 production support professional to join a global team. The role focuses on incident handling, rapid troubleshooting, and collaboration with engineering across time zones.

Candidates should have 3–5 years of relevant experience, excellent communication, and strong organizational skills. Some exposure to financial services and cloud infrastructure is a plus.

Formación

• Excellent verbal and written communication skills.
• 3-5 years minimum related to L2 production support.
• Experience working in a global team.
• Strong organization and coordination abilities.
• Strong problem-solving skills and quick learning.
• Self-motivated with the ability to identify and resolve issues with minimal oversight.
• Experience in financial services is a plus.
• Cloud applications and related infrastructure knowledge is a plus.

Responsabilidades

• Provide L2 production support and incident response coordination.
• Troubleshoot outages and coordinate with engineering and on-call teams.
• Identify problems proactively and work toward permanent fixes.
• Collaborate with international teams across multiple time zones, including weekend rotations.

Conocimientos

Communication skills

L2 production support

Global team experience

Organization & coordination

Problem solving

Self-motivation

Financial services experience

Cloud knowledge

Herramientas

Unix

SQL

Java

Shell

PowerShell

Splunk

Grafana

PagerDuty

AppDynamics

ServiceNow

Jira

Remedy

DNS

Firewalls

Load balancers

Descripción del empleo

• Excellent verbal and written communication skills
• Experience around 3-5Year minimum related to L2 production support experience
• Experience of working in a global team.
• Excellent organization and coordination skills.
• Strong problem-solving skills and an ability to learn rapidly on-the-job.
• Self-motivated, ability to identify and resolve issues with minimal oversight.
• Experience in financial services is a plus.
• Cloud Application and respective infrastructure Knowledge is a plus.

Technical Expertise: ->

• Programming and scripting of operational administration tasks in Unix, SQL and Java
• Scripting: Basic knowledge of Shell/Java/PowerShell for automation and log analysis.
• Familiarity with any tools such as Splunk, Grafana, Pagerduty, WatchTower, Checknanny or AppDynamics.
• Experience with tools like Java, ServiceNow, Jira or Remedy for incident and change management.
• Networking Basics: Understanding of DNS, IP, firewalls, load balancers, ports etc

Willing to work under pressure: ->

• Actively supported troubleshooting and outages in coordination with engineering, developer teams, and outage management
• Proactively identify problems, suggest fixes, and work towards ultimate resolution
• Previously worked in a large organization or with international teams across multiple time zones and possible rotation in weekends

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.