Supply Chain Servicenow Business Analyst

Pepsico; Xico; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning programs

Self-learning platforms

Leadership skills development

Specialized role training

Flexible wellness and family benefits

Wellness programs

Descripción de la vacante

PepsiCo seeks a Supply Chain ServiceNow Business Analyst to shape and deliver ServiceNow solutions across our global Supply Chain organization. You will bridge business users, technical teams, and capability owners to translate needs into scalable workflows and automation opportunities.

This role collaborates with global stakeholders, manages the ESM backlog, and supports change adoption with training materials and procedures.

Formación

• Fluent in English oral and written.
• 2-3 years of experience as a Business Analyst, Process Analyst, Project Coordinator, Service Management Analyst, or similar role.
• Experience working with ServiceNow, either supporting implementations, configurations, enhancements, or as a key business user.
• Exposure to Agile/Scrum environments, including participation in ceremonies such as daily stand-ups, backlog refinement, sprint planning, or UAT activities.
• Experience translating business needs into user stories, functional requirements, and process documentation.
• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.
• Experience supporting Supply Chain, Shared Services, Operations, or Service Management processes.
• Understanding of workflow automation, ticketing systems, and employee service management concepts.
• Intermediate Excel and PowerPoint skills.

Responsabilidades

• Partner with Supply Chain stakeholders to understand business challenges, identify improvement opportunities, and define ServiceNow solutions.
• Gather, analyze, and document business requirements, user stories, acceptance criteria, and process documentation.
• Act as the liaison between business users, ServiceNow developers, capability teams, and other technical stakeholders.
• Support the design, development, testing, and implementation of ServiceNow workflows, forms, automations, and service management solutions.
• Manage and prioritize the Supply Chain ESM backlog in partnership with the ESM Lead and key stakeholders.
• Facilitate workshops, requirement gathering sessions, process discussions, and stakeholder alignment meetings.
• Coordinate User Acceptance Testing (UAT), validate solutions, and ensure business requirements are successfully delivered.
• Track project activities, risks, dependencies, and milestones while supporting governance and roadmap execution.
• Develop status reports, presentations, training materials, and operating procedures to support change adoption.
• Collaborate with global teams across multiple regions and time zones to drive successful project delivery.
• Support continuous improvement initiatives by identifying opportunities to optimize processes and employee experience through ServiceNow.

Conocimientos

English (Fluent)

Business Analyst

ServiceNow

Agile/Scrum

User stories & requirements

Stakeholder management

Supply Chain domain

Workflow automation

Excel

PowerPoint

Herramientas

ServiceNow

Excel

PowerPoint

Descripción del empleo

Overview: CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day. At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you. Our product portfolio, which includes 22 of the world’s most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Responsibilities

The Opportunity

At PepsiCo, we’re transforming how Supply Chain teams work through digital solutions that simplify processes, improve employee experience, and drive operational excellence. As a Supply Chain ServiceNow Business Analyst, you will play a key role in shaping and delivering ServiceNow solutions across our global Supply Chain organization. Acting as the bridge between business users, technical teams, and capability owners, you will help translate business needs into scalable workflows, automation opportunities, and employee‑centric solutions. This is an exciting opportunity for someone who enjoys solving problems, leading discussions, driving projects forward, and collaborating with global stakeholders to transform the way work gets done.

Your Impact As a Supply Chain ServiceNow Business Analyst

• Partner with Supply Chain stakeholders to understand business challenges, identify improvement opportunities, and define ServiceNow solutions.
• Gather, analyze, and document business requirements, user stories, acceptance criteria, and process documentation.
• Act as the liaison between business users, ServiceNow developers, capability teams, and other technical stakeholders.
• Support the design, development, testing, and implementation of ServiceNow workflows, forms, automations, and service management solutions.
• Manage and prioritize the Supply Chain ESM backlog in partnership with the ESM Lead and key stakeholders.
• Facilitate workshops, requirement gathering sessions, process discussions, and stakeholder alignment meetings.
• Coordinate User Acceptance Testing (UAT), validate solutions, and ensure business requirements are successfully delivered.
• Track project activities, risks, dependencies, and milestones while supporting governance and roadmap execution.
• Develop status reports, presentations, training materials, and operating procedures to support change adoption.
• Collaborate with global teams across multiple regions and time zones to drive successful project delivery.
• Support continuous improvement initiatives by identifying opportunities to optimize processes and employee experience through ServiceNow.

Qualifications Who Are We Looking For?

• Fluent in English oral and written
• 2-3 years of experience as a Business Analyst, Process Analyst, Project Coordinator, Service Management Analyst, or similar role.
• Experience working with ServiceNow, either supporting implementations, configurations, enhancements, or as a key business user.
• Exposure to Agile/Scrum environments, including participation in ceremonies such as daily stand-ups, backlog refinement, sprint planning, or UAT activities.
• Experience translating business needs into user stories, functional requirements, and process documentation.
• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.
• Experience supporting Supply Chain, Shared Services, Operations, or Service Management processes.
• Understanding of workflow automation, ticketing systems, and employee service management concepts.
• Intermediate Excel and PowerPoint skills.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

Qualifications Who Are We Looking For?

• Fluent in English oral and written
• 2-3 years of experience as a Business Analyst, Process Analyst, Project Coordinator, Service Management Analyst, or similar role.
• Experience working with ServiceNow, either supporting implementations, configurations, enhancements, or as a key business user.
• Exposure to Agile/Scrum environments, including participation in ceremonies such as daily stand-ups, backlog refinement, sprint planning, or UAT activities.
• Experience translating business needs into user stories, functional requirements, and process documentation.
• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.
• Experience supporting Supply Chain, Shared Services, Operations, or Service Management processes.
• Understanding of workflow automation, ticketing systems, and employee service management concepts.
• Intermediate Excel and PowerPoint skills.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

The Opportunity

At PepsiCo, we’re transforming how Supply Chain teams work through digital solutions that simplify processes, improve employee experience, and drive operational excellence. As a Supply Chain ServiceNow Business Analyst, you will play a key role in shaping and delivering ServiceNow solutions across our global Supply Chain organization. Acting as the bridge between business users, technical teams, and capability owners, you will help translate business needs into scalable workflows, automation opportunities, and employee‑centric solutions. This is an exciting opportunity for someone who enjoys solving problems, leading discussions, driving projects forward, and collaborating with global stakeholders to transform the way work gets done.

Your Impact As a Supply Chain ServiceNow Business Analyst

• Partner with Supply Chain stakeholders to understand business challenges, identify improvement opportunities, and define ServiceNow solutions.
• Gather, analyze, and document business requirements, user stories, acceptance criteria, and process documentation.
• Act as the liaison between business users, ServiceNow developers, capability teams, and other technical stakeholders.
• Support the design, development, testing, and implementation of ServiceNow workflows, forms, automations, and service management solutions.
• Manage and prioritize the Supply Chain ESM backlog in partnership with the ESM Lead and key stakeholders.
• Facilitate workshops, requirement gathering sessions, process discussions, and stakeholder alignment meetings.
• Coordinate User Acceptance Testing (UAT), validate solutions, and ensure business requirements are successfully delivered.
• Track project activities, risks, dependencies, and milestones while supporting governance and roadmap execution.
• Develop status reports, presentations, training materials, and operating procedures to support change adoption.
• Collaborate with global teams across multiple regions and time zones to drive successful project delivery.
• Support continuous improvement initiatives by identifying opportunities to optimize processes and employee experience through ServiceNow.

Supply Chain ServiceNow Business Analyst • Miguel Hidalgo, Mexico City, Mexico