Global Supply Chain ServiceNow Analyst

Pepsico; Xico; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning programs

Self-learning platforms

Leadership skills development

Specialized role training

Flexible wellness and family benefits

Wellness programs

Descripción de la vacante

PepsiCo seeks a Supply Chain ServiceNow Business Analyst to shape and deliver ServiceNow solutions across our global Supply Chain organization. You will bridge business users, technical teams, and capability owners to translate needs into scalable workflows and automation opportunities.

This role collaborates with global stakeholders, manages the ESM backlog, and supports change adoption with training materials and procedures.

Formación

• Fluent in English oral and written.
• 2-3 years of experience as a Business Analyst, Process Analyst, Project Coordinator, Service Management Analyst, or similar role.
• Experience working with ServiceNow, either supporting implementations, configurations, enhancements, or as a key business user.
• Exposure to Agile/Scrum environments, including participation in ceremonies such as daily stand-ups, backlog refinement, sprint planning, or UAT activities.
• Experience translating business needs into user stories, functional requirements, and process documentation.
• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.
• Experience supporting Supply Chain, Shared Services, Operations, or Service Management processes.
• Understanding of workflow automation, ticketing systems, and employee service management concepts.
• Intermediate Excel and PowerPoint skills.

Responsabilidades

• Partner with Supply Chain stakeholders to understand business challenges, identify improvement opportunities, and define ServiceNow solutions.
• Gather, analyze, and document business requirements, user stories, acceptance criteria, and process documentation.
• Act as the liaison between business users, ServiceNow developers, capability teams, and other technical stakeholders.
• Support the design, development, testing, and implementation of ServiceNow workflows, forms, automations, and service management solutions.
• Manage and prioritize the Supply Chain ESM backlog in partnership with the ESM Lead and key stakeholders.
• Facilitate workshops, requirement gathering sessions, process discussions, and stakeholder alignment meetings.
• Coordinate User Acceptance Testing (UAT), validate solutions, and ensure business requirements are successfully delivered.
• Track project activities, risks, dependencies, and milestones while supporting governance and roadmap execution.
• Develop status reports, presentations, training materials, and operating procedures to support change adoption.
• Collaborate with global teams across multiple regions and time zones to drive successful project delivery.
• Support continuous improvement initiatives by identifying opportunities to optimize processes and employee experience through ServiceNow.

Conocimientos

English (Fluent)

Business Analyst

ServiceNow

Agile/Scrum

User stories & requirements

Stakeholder management

Supply Chain domain

Workflow automation

Excel

PowerPoint

Herramientas

ServiceNow

Excel

PowerPoint

Descripción del empleo

PepsiCo seeks a Supply Chain ServiceNow Business Analyst to shape and deliver ServiceNow solutions across our global Supply Chain organization. You will bridge business users, technical teams, and capability owners to translate needs into scalable workflows and automation opportunities.

This role collaborates with global stakeholders, manages the ESM backlog, and supports change adoption with training materials and procedures.