Customer Demand Specialist

TE Connectivity Corporation; Tijuana; Presencial; MXN 480.000 - 600.000; Jornada completa

Descripción de la vacante

TE Connectivity Corporation in Tijuana, Mexico is seeking a Demand Specialist to align customer demand with operations and drive on-time delivery. You will manage backlog, forecast analysis, and open orders while coordinating with Planning, Procurement, Manufacturing, Logistics, and Customer Service.

You will build trusted relationships with customers, translate requirements into supply chain plans, and provide proactive communication on delivery risks and recovery actions to internal teams and

Formación

• Analyze demand patterns and delivery performance to support informed decisions.
• Ability to influence and collaborate with stakeholders across levels and functions.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Teams, PowerPoint.
• Able to work with all levels within the Supply Chain.
• Experience managing schedule agreements and customer forecasts.
• Advanced English.
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role.

Responsabilidades

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

Conocimientos

Demand management

Forecast analysis

Open order review

Excel

Microsoft Teams

PowerPoint

Communication

Educación

Bachelor’s degree strongly preferred

Herramientas

Excel

Microsoft Teams

PowerPoint

Descripción del empleo

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

The Demand Specialist plays a critical role in aligning customer demand with operational execution by serving as a strategic liaison between customers, Supply Chain, and Customer Success organization. This position is responsible for driving customer satisfaction, improving delivery performance, managing order fulfillment priorities, and ensuring customer requirements are effectively translated into actionable supply chain plans.

This role drives an exceptional customer experience through proactive demand management, order prioritization, and cross-functional collaboration to improve on-time delivery performance and supply chain responsiveness.

Job Requirements

Key Responsibilities

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

What your background should look like

What should your background look like

• Demonstrated ability to analyze demand patterns, delivery performance, and operational data to support informed business decisions.
• Ability to effectively influence and collaborate with stakeholders across multiple levels and functions.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Teams, PowerPoint.
• Able to work with all levels within the Supply Chain.
• Experience managing schedule agreements and customer forecasts.
• Advanced English
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role.

Competencies and Key Attributes

• Customer Focus
• Analytical Problem Solving
• Demand and Forecast Management
• Cross-Functional Collaboration
• Prioritization and Decision Making
• Effective Communication
• Stakeholder Management
• Continuous Improvement Mindset
• Adaptability in a Dynamic Environment
• Attention to Detail
• Data-Drive Decision Making

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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