Subgerente de Ama de Llaves

fourseasons; Punta Mita; On-site; MXN 201,000 - 357,000; Full time

Benefits offered by this job

Life and major medical insurance

Complimentary nights

Employee transportation

Employee restaurant

Laundry for uniforms

Job summary

Four Seasons Resort Punta Mita seeks a hospitality professional with strong leadership and guest service focus to join our luxury team. The role emphasizes bilingual communication, efficient scheduling, budgeting, and inventory control to support premium guest experiences.

Requirements include a college degree and at least 1 year in a similar role, along with solid computer skills. The ideal candidate will thrive in a collaborative environment and contribute to our world‑class standards.

Qualifications

• College degree required.
• Minimum 1 year experience in a similar position.
• Computer skills expected.
• Bilingual English/Spanish required.
• Demonstrated ability to manage labor and operating expenses through scheduling, budgeting and inventory control.

Responsibilities

• Lead and collaborate with team to deliver exceptional guest experiences in luxury hotel operations.
• Build relationships with decision-makers to drive guest satisfaction and repeat business.
• Effectively manage time and priorities to support smooth daily operations.
• Maintain strong follow-ups and meticulous attention to detail in all tasks.
• Apply knowledge of rooms operations to optimize guest flow and service quality.

Skills

Bilingual EN/ES

Leadership skills

Time management

Creativity

Attention to detail

Rooms operations

Education

College degree

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi‑casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.

Requirements:

• College degree
• Minimum 1 year experience in similar position
• Computer skills
• Bilingual (English / Spanish)
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control

We expect from you:

• Leadership skills
• Creativity in connecting with decision-makers
• Time Management Skills
• Focuses on follow ups and details
• Experienced on Rooms operation

You can expect:

• Participation in a team of professionals in luxury hotel industry
• Excellent working environment
• Access to an attractive benefits package
• Performance evaluations
• Continuous development and learning opportunities
• Complementary nights in Four Seasons Hotels and Resorts worldwide
• Life and major medical insurance
• Optimum facilities for employees (Transportation, employees restaurant and laundry for uniforms)