Gerente de Recepción

Four Seasons; Corral del Risco; On-site; MXN 300,000 - 460,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Employee discounts

Dry cleaning

Employee meals

Job summary

Four Seasons Punta Mita seeks a Front Desk Manager to lead guest reception and communications, ensuring seamless service during all shifts. You will oversee the Front Desk team and act as on-duty manager when senior staff are unavailable.

The role requires 2–4 years in a related hospitality position, English proficiency, and experience with reservations systems (Opera preferred). Four Seasons offers competitive pay and development opportunities.

Qualifications

• College education in Hospitality Business Management or equivalent experience.
• Two to four years of related hospitality experience, preferably with Four Seasons or similar.
• Verbal and written command of English; multilingual preferred.
• Experience with reservations systems; Opera preferred.
• Excellent emotional intelligence and interpersonal skills.

Responsibilities

• Directs and controls the activities of the Front Desk & Communications.
• Acts as manager on duty when senior managers are unavailable.
• Manages Front Desk shifts and guest requests with personal recommendations to maximize satisfaction.
• Ensures adherence to Four Seasons policies and standards.

Skills

Hospitality

Customer service

Interpersonal skills

English fluency

Education

Hospitality degree or equivalent

Tools

Opera PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality. The Front Desk Manager directs and controls the activities of the Reception & Communications. Acts as the manager on duty in the hotel when senior managers are not available. Will manage shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Director of Rooms and is a Department Head level role.

Preferred Qualifications And Skills

• College education in Hospitality Business Management or equivalent experience preferred
• Two to four years of employment in a related position with Four Seasons or other organizations
• Verbal and written command of the English language (multi-lingual preferred)
• Experience with reservations systems; Opera preferred.
• Excellent emotional intelligence and interpersonal skills

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals