Coordinador de Servicios Residenciales

fourseasons; Punta Mita; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Discount on stays

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Punta Mita is seeking a dedicated Owner Services Associate to provide personalised service to Villa and Residence Owners. You will manage communications, reservations, and special requests, coordinating arrivals and departures to ensure an exceptional owner experience.

Maintain owner profiles, oversee property maintenance, and resolve inquiries with hospitality excellence. Work closely with resort departments and adhere to Four Seasons standards.

Responsibilities

• Provide personalized service and support to Villa and Residence Owners.
• Manage owner communications, reservations, and special requests.
• Coordinate arrivals, departures, and owner-related services.
• Maintain accurate and up-to-date owner profiles, preferences, and records.
• Oversee the proper execution of property maintenance and HOA services.
• Resolve owner inquiries and service-related matters with exceptional hospitality.
• Collaborate with resort departments to ensure a seamless owner experience.
• Comply with Four Seasons policies, procedures, and service standards.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.

About the role

Provide personalized and exceptional service to Four Seasons Villas and Residences Owners, ensuring the efficient management of reservations, owner services, communications, and overall owner experiences.

What you will do

• Provide personalized service and support to Villa and Residence Owners.
• Manage owner communications, reservations, and special requests.
• Coordinate arrivals, departures, and owner-related services.
• Maintain accurate and up-to-date owner profiles, preferences, and records.
• Oversee the proper execution of property maintenance and HOA services.
• Resolve owner inquiries and service-related matters with exceptional hospitality.
• Collaborate with resort departments to ensure a seamless owner experience.
• Comply with Four Seasons policies, procedures, and service standards.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals