Strategic Workforce & Training Leader

UL Solutions; Estado de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

UL Solutions is seeking a Senior Workforce & Training Administrator in Mexico to lead workforce planning, analytics, and certification programs. You will collaborate with regional teams to optimize case distribution, monitor performance, and drive continuous improvement across operations.

Responsibilities include coordinating training, managing certifications, analyzing metrics with Power BI, and presenting insights to leadership for informed decision-making.

Formación

• Bachelor's degree in Industrial Engineering, Statistics, Actuarial Science, Economics, Finance, Business, or related field.
• 5+ years of experience in workforce management, operations, quality, continuous improvement, training coordination, or business operations.
• Experience coordinating cross-functional projects and working with multiple stakeholder groups.
• Strong analytical and problem-solving skills.
• Experience interpreting operational metrics and performance data.
• Advanced Excel skills and experience working with reporting tools.
• Experience using Power BI to analyze and interpret business data.
• Strong communication and presentation skills.
• Intermediate to advanced English proficiency.

Responsabilidades

• Develop and implement workforce management strategies to optimize case distribution and resource allocation.
• Monitor workload distribution across teams and ensure assignments are aligned with employee certifications, skills, and capacity.
• Analyze workforce utilization, case volumes, productivity trends, and operational bottlenecks.
• Identify opportunities to improve efficiency, reduce workload imbalances, and support business objectives.
• Partner with operational leaders to establish objective and scalable workload assignment processes.
• Coordinate training programs across GBS, Customer Care, and Market Leadership teams.
• Identify training needs through quality findings, operational metrics, performance trends, and stakeholder feedback.
• Develop certification roadmaps to support employee growth and operational readiness.
• Manage and track employee progression through certification levels (White Belt, Yellow Belt, Green Belt, Black Belt).
• Coordinate with certified trainers and subject matter experts to deliver learning programs and certification activities.
• Ensure training materials, practice scenarios, and learning resources are current and effective.
• Review quality findings and operational trends to identify recurring issues and skill gaps.
• Collaborate with regional and global stakeholders to benchmark best practices and implement continuous improvement initiatives.
• Analyze operational and workforce data using reporting tools and dashboards.

Conocimientos

Analytical thinking

Problem-solving

Communication skills

English proficiency

Presentation skills

Educación

Bachelor's degree in Industrial Engineering, Statistics, Actuarial Science, Economics, Finance, Business, or related field

Herramientas

Power BI

Excel

Reporting tools

Descripción del empleo

UL Solutions is seeking a Senior Workforce & Training Administrator in Mexico to lead workforce planning, analytics, and certification programs. You will collaborate with regional teams to optimize case distribution, monitor performance, and drive continuous improvement across operations.

Responsibilities include coordinating training, managing certifications, analyzing metrics with Power BI, and presenting insights to leadership for informed decision-making.