Certification & Client Services Administrator

UL Solutions; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

UL Solutions is seeking an Administrative Specialist in Mexico City to serve as a key contact for customers during their certification journey. You will manage customer accounts, review documentation, and coordinate cross-functional communication to ensure timely project progress.

Ideal candidates have 1+ years in customer service or related fields, with strong attention to detail, organization, and communication. This hybrid role supports growth in a global safety science company.

Formación

• 1+ years of experience in customer service, customer support, account administration, administrative operations, document control, or related fields.
• Strong attention to detail and ability to work accurately with documents and data.
• Excellent organizational and time-management skills.
• Comfortable working with multiple systems and technology platforms.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities simultaneously.
• Customer-oriented mindset with strong follow-up skills.
• Professional maturity and a desire for long-term career growth.

Responsabilidades

• Manage and maintain customer accounts and project information.
• Review, organize, and analyze customer documentation to ensure completeness and accuracy.
• Contact customers to request missing information and follow up on project requirements.
• Open and maintain customer projects within multiple internal systems.
• Coordinate communication between customers and internal departments.
• Respond to customer inquiries via phone and email regarding project status, invoicing, certifications, and general service requests.
• Track project milestones and ensure timely follow-up with customers.
• Maintain accurate customer records and update information within CRM systems.
• Support customer retention through excellent service and proactive communication.
• Monitor customer satisfaction and help deliver a positive customer experience.

Conocimientos

Attention to detail

Organizational skills

Time management

Communication skills

Multitasking

Customer focus

Professional maturity

Educación

High School Diploma or Bachelor's Degree

Descripción del empleo

UL Solutions is seeking an Administrative Specialist in Mexico City to serve as a key contact for customers during their certification journey. You will manage customer accounts, review documentation, and coordinate cross-functional communication to ensure timely project progress.

Ideal candidates have 1+ years in customer service or related fields, with strong attention to detail, organization, and communication. This hybrid role supports growth in a global safety science company.