Strategic Programs Lead: Transformation & Governance

American Express; Ciudad de México; On-site; MXN 800,000 - 1,200,000; Full time

Job summary

American Express in Mexico City is seeking a Manager for GMNS Strategic Programs & Risk to join GRRO. You will lead priority, cross-functional initiatives, translating complex challenges into clear plans and ensuring disciplined execution across markets.

The role emphasizes strategic operations, governance, stakeholder alignment, and proactive risk management in a fast-paced, matrixed enterprise. You will synthesize data, drive decisions, and deliver measurable outcomes with senior leadership.

Qualifications

• 4–7 years of experience in management consulting, strategy, business operations, or program management within a complex, matrixed organization.
• Demonstrated ability to structure ambiguous problems and drive them to execution.
• Strong communication and storytelling skills, with the ability to translate complex topics into clear, concise narratives for senior stakeholders.
• Proven experience influencing across teams and levels without direct authority.
• Highly organized with strong attention to detail and ability to manage multiple priorities simultaneously.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Analytical mindset with the ability to use data to support decision-making.
• Experience working on cross-functional or enterprise-wide initiatives is strongly preferred.

Responsibilities

• Lead high-priority, cross-functional initiatives from problem definition through execution, bringing structure to ambiguous business challenges.
• Partner with senior stakeholders to shape strategic direction, align on priorities, and drive decision-making across teams.
• Break down complex problems into clear workstreams, timelines, and deliverables, ensuring progress is tracked and communicated effectively.
• Synthesize inputs from multiple sources (data, stakeholder perspectives, regulatory considerations) into clear insights and recommendations.
• Establish and run governance forums, including executive updates, to ensure alignment, visibility, and accountability.
• Identify risks, dependencies, and trade-offs, and proactively work with stakeholders to navigate them.
• Drive collaboration across global teams, adapting approaches to different markets, functions, and operating environments.
• Support the design and implementation of sustainable processes, frameworks, and ways of working.

Skills

Management consulting

Strategy

Operations

Program management

Cross-functional

Stakeholder management

Storytelling

Job description

American Express in Mexico City is seeking a Manager for GMNS Strategic Programs & Risk to join GRRO. You will lead priority, cross-functional initiatives, translating complex challenges into clear plans and ensuring disciplined execution across markets.

The role emphasizes strategic operations, governance, stakeholder alignment, and proactive risk management in a fast-paced, matrixed enterprise. You will synthesize data, drive decisions, and deliver measurable outcomes with senior leadership.