Strategic Order Fulfillment Specialist

The Gund Company - Mexico; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Job summary

The Gund Company - Mexico seeks a focused Order Fulfillment Specialist to ensure complete satisfaction of customer requirements. You will manage quotes, orders, and inquiries, coordinating with production and sales to keep timelines tight and accurate.

This role requires strong attention to detail, proficiency with Windows and ERP/CRM systems, and clear communication with customers. Bachelor’s degree and 4+ years in a related field are preferred; English at B2 level is helpful.

Qualifications

• Ability to communicate effectively and professionally with customers.
• Improve order fulfillment procedures using our software system.
• Proficiency with Windows and Microsoft Office.
• Strong math skills and attention to detail.
• College degree in business or related field preferred.
• Experience reading technical drawings preferred.

Responsibilities

• Implement and manage the Order Fulfillment Process with precision and efficiency for the customer.
• Use ERP-CRM to enter quotes and orders and update customer notes.
• Proactively follow up on quotes to earn customer business.
• Respond to inquiries and quote requests quickly and completely; pursue growth opportunities.
• Build relationships with customers and relay needs to production for extra business.
• Coordinate with Production to obtain accurate job cost estimates and adjust quotations.
• Manage customer inventory via Purchase Requisition Process.
• Assist with RMAs, NCMs, and DDB Red Cards for complaints.

Skills

Customer service

ERP CRM

Windows

Data entry

English B2

Education

Bachelor's degree in business

Tools

ERP CRM software

Job description

The Gund Company - Mexico seeks a focused Order Fulfillment Specialist to ensure complete satisfaction of customer requirements. You will manage quotes, orders, and inquiries, coordinating with production and sales to keep timelines tight and accurate.

This role requires strong attention to detail, proficiency with Windows and ERP/CRM systems, and clear communication with customers. Bachelor’s degree and 4+ years in a related field are preferred; English at B2 level is helpful.