Proactive Order Fulfillment Specialist

The Gund Company

México

Remote

MXN 240,000 - 360,000

Full time

14 days+

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Job summary

The Gund Company is seeking a detail-oriented Order Fulfillment Specialist to manage the order fulfillment process and ensure complete customer satisfaction. You will work with ERP-CRM systems to enter quotes and orders, update records, and support customers with timely responses.

You will collaborate with production to obtain accurate job cost estimates, monitor gross margin performance, and push for repeat business. Office-based role with growth opportunities in a supportive team environment.

Qualifications

Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
Ability to establish and improve company procedures for using our software system to efficiently manage the order fulfillment process.
Proficiency with Windows based software including Microsoft Office Applications.
Basic to intermediate math aptitudes and a detail oriented information processing capability.
A college degree in business or equivalent experience with formal training, preferred.
Experience with reading and interpreting technical drawings preferred

Responsibilities

Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
Proactively follow up on quotes to understand what it will take to earn customer business
Accurately respond to customer inquiries and quote requests in an expeditious and complete manner. Follow up on all opportunities for growth in our customer relationship.
Build relationships with The Gund Company’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
Coordinate with the Production Department to obtain accurate job cost estimates. Follow up on job cost performance using gross margin reports and make necessary quotation adjustments for repeat business.
Manage customer inventory requirement through use of Purchase Requisition Process
Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints.