Strategic Global CSM II

Visa Hunt; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Nielsen is seeking a Customer Success Manager to serve as the primary point of contact for global top customers and partners. You will blend relationship management with data-driven insights to ensure satisfaction, drive account health, and uncover upsell opportunities.

You will orchestrate strategic reviews, escalations, and custom playbooks while coordinating with internal teams to deliver timely, high-quality outcomes for our clients.

Formación

• 3+ years of account management or customer success experience.
• Excellent written and verbal English communication skills.
• Willingness to travel to customer sites or trade shows as needed.
• Strong data analysis skills and ability to turn usage metrics into insights.
• Polished presentation skills with attention to detail and documentation habits.

Responsabilidades

• Serve as the main point of contact for top-tier global customers and partners, with regular check-ins and dashboard/report reviews.
• Lead QBR presentations and drive actionable follow-ups.
• Monitor SLAs and escalate issues to ensure timely resolutions.
• Identify upsell opportunities with customers and coordinate cross-functional responses.
• Develop and maintain customer- and partner-specific playbooks to standardize success processes.

Conocimientos

Account management

Customer success

Data analysis

Presentation skills

English proficiency

Google Workspace

Microsoft Office

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

Nielsen is seeking a Customer Success Manager to serve as the primary point of contact for global top customers and partners. You will blend relationship management with data-driven insights to ensure satisfaction, drive account health, and uncover upsell opportunities.

You will orchestrate strategic reviews, escalations, and custom playbooks while coordinating with internal teams to deliver timely, high-quality outcomes for our clients.