Enterprise Account Manager, Post-Sales & Growth (Retail/CPG)

Arkham Technologies; Monterrey; Hybrid; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation with variable

Job summary

Arkham Technologies seeks an Account Manager to ensure customers realise outcomes and to drive renewal and expansion across LATAM. You are a customer-facing consultant who understands the customer’s operation, commercial side and P&L, translating platform value into measurable impact.

You will own relationships after the sale, lead account plans, manage renewals, drive platform adoption for replenishment and forecasting, and collaborate with cross-functional teams to grow ARR.

Qualifications

• 5–8 years managing and growing enterprise accounts in account management, customer success, or related roles.
• Retail or CPG experience with commercial, operations and supply chain understanding.
• Sales mindset with ability to build business cases for expansion or renewal.
• Consultant’s approach: structure problems, prioritize, and communicate clearly with operations and leadership.
• Comfortable with data, dashboards and basic forecasting; no coding required.
• Professional English.
• Based in Mexico City or Monterrey with travel willingness.

Responsibilities

• Take the deal handoff and build the account success plan with objectives and milestones.
• Run the relationship with weekly user cadence, monthly leadership updates and QBRs.
• Drive adoption and outcomes: embed the platform in daily operations and report impact.
• Spot and resolve risks early and escalate when needed.
• Coordinate with Forward Deployed Engineers and Growth Managers to grow the account.
• Lead renewals: prepare value evidence, negotiate terms and secure continuity.
• Manage platform consumption (ATUs), billing and contract compliance.
• Document success stories and references for the Growth team.

Skills

Enterprise account management

Customer success

Stakeholder management

English proficiency

Job description

Arkham Technologies seeks an Account Manager to ensure customers realise outcomes and to drive renewal and expansion across LATAM. You are a customer-facing consultant who understands the customer’s operation, commercial side and P&L, translating platform value into measurable impact.

You will own relationships after the sale, lead account plans, manage renewals, drive platform adoption for replenishment and forecasting, and collaborate with cross-functional teams to grow ARR.