Strategic Distribution Account Specialist

HARTING Technology Group; Silao (Ciudad); Hybrid; MXN 279,000 - 424,000; Full time

Job summary

Harting Technology Group is seeking a Distribution Account Specialist to support designated distribution partners and customer accounts, ensuring accurate orders and timely fulfillment in a fast-paced environment.

You will coordinate with Sales, Supply Chain, Logistics, and Finance to resolve issues, maintain CRM/ERP data, and provide reports on performance metrics for business growth.

Qualifications

• Bachelor’s degree in business administration, international business, supply chain, logistics, marketing, or a related field.
• 2–5 years of experience in Customer Service, Account Management, Sales Support, Distribution, or Supply Chain functions.
• Experience supporting B2B customers and distribution channels is preferred.

Responsibilities

• Manage and support assigned distribution accounts and channel partners.
• Serve as the primary contact for order status, delivery updates, product availability, and customer inquiries.
• Process and monitor customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with Supply Chain, Logistics, Operations, Finance, and Sales teams to resolve issues impacting customers.
• Maintain customer and account information in CRM and ERP systems.
• Monitor customer demand and communicate potential risks or opportunities.
• Support quote preparation, pricing requests, and contract execution processes.
• Investigate and resolve order discrepancies, shipping issues, and invoice-related concerns.
• Generate and distribute account reports, sales data, and performance metrics.
• Assist in implementing customer service improvements and process optimization initiatives.
• Support strategic customer projects and business development activities as required.
• Ensure compliance with company policies, quality standards, and customer requirements.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Analytical skills

Excel

ERP/CRM systems

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

SAP

Microsoft Office

CRM systems

ERP systems

Job description

Harting Technology Group is seeking a Distribution Account Specialist to support designated distribution partners and customer accounts, ensuring accurate orders and timely fulfillment in a fast-paced environment.

You will coordinate with Sales, Supply Chain, Logistics, and Finance to resolve issues, maintain CRM/ERP data, and provide reports on performance metrics for business growth.