Distribution Account Specialist

HARTING Technology Group; Silao (Ciudad); Hybrid; MXN 279,000 - 424,000; Full time

Job summary

Harting Technology Group is seeking a Distribution Account Specialist to support designated distribution partners and customer accounts, ensuring accurate orders and timely fulfillment in a fast-paced environment.

You will coordinate with Sales, Supply Chain, Logistics, and Finance to resolve issues, maintain CRM/ERP data, and provide reports on performance metrics for business growth.

Qualifications

• Bachelor’s degree in business administration, international business, supply chain, logistics, marketing, or a related field.
• 2–5 years of experience in Customer Service, Account Management, Sales Support, Distribution, or Supply Chain functions.
• Experience supporting B2B customers and distribution channels is preferred.

Responsibilities

• Manage and support assigned distribution accounts and channel partners.
• Serve as the primary contact for order status, delivery updates, product availability, and customer inquiries.
• Process and monitor customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with Supply Chain, Logistics, Operations, Finance, and Sales teams to resolve issues impacting customers.
• Maintain customer and account information in CRM and ERP systems.
• Monitor customer demand and communicate potential risks or opportunities.
• Support quote preparation, pricing requests, and contract execution processes.
• Investigate and resolve order discrepancies, shipping issues, and invoice-related concerns.
• Generate and distribute account reports, sales data, and performance metrics.
• Assist in implementing customer service improvements and process optimization initiatives.
• Support strategic customer projects and business development activities as required.
• Ensure compliance with company policies, quality standards, and customer requirements.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Analytical skills

Excel

ERP/CRM systems

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

SAP

Microsoft Office

CRM systems

ERP systems

Job description

The Distribution Account Specialist is responsible for supporting designated distribution partners and customer accounts by ensuring efficient order management, customer service excellence, and effective coordination between customers, distributors, sales teams, and internal departments. This role serves as a key point of contact for day-to-day account activities, contributing to customer satisfaction, operational efficiency, and business growth.

• Manage and support assigned distribution accounts and channel partners.
• Serve as the primary contact for order status, delivery updates, product availability, and customer inquiries.
• Process and monitor customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with Supply Chain, Logistics, Operations, Finance, and Sales teams to resolve issues impacting customers.
• Maintain customer and account information in CRM and ERP systems.
• Monitor customer demand and communicate potential risks or opportunities.
• Support quote preparation, pricing requests, and contract execution processes.
• Investigate and resolve order discrepancies, shipping issues, and invoice-related concerns.
• Generate and distribute account reports, sales data, and performance metrics.
• Assist in implementing customer service improvements and process optimization initiatives.
• Support strategic customer projects and business development activities as required.
• Ensure compliance with company policies, quality standards, and customer requirements.

QUALIFICATIONS

Bachelor’s degree in business administration, International Business, Supply Chain, Logistics, Marketing, or a related field.

EXPERIENCE

• 2–5 years of experience in Customer Service, Account Management, Sales Support, Distribution, or Supply Chain functions.
• Experience supporting B2B customers and distribution channels is preferred.
• Experience working in a manufacturing or industrial environment is an advantage.

SKILLS & COMPETENCIES

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Analytical and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP and CRM systems (SAP experience preferred).
• Strong attention to detail and accuracy.

LANGUAGES

• Spanish preferred.

Key Relationships

Internal

• Customer Success
• Supply Chain
• Logistics
• Operations
• Finance

External

• Distribution Partners
• Customers
• Third-Party Logistics Providers

Good reasons to get started at HARTING

Individual development and career plan, customized further training