Strategic Cyber Risk Customer Success Manager

Kroll; Ciudad de México; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Kroll is seeking a commercially aware, technically fluent Customer Success Manager to orchestrate a portfolio across MDR and Retainer services, driving measurable value and client outcomes.

You will build executive relationships, translate cyber risk into clear business value, and collaborate with Sales, Delivery and IT teams to sustain long-term partnerships and strong renewal health.

Formación

• Proven experience in Customer Success or account management in cybersecurity, managed services, or SaaS.
• Ability to drive retention, renewals and expansion with strong business-value framing.
• Excellent stakeholder management across technical, operational and executive audiences.

Responsabilidades

• Own a portfolio of customers across MDR and Retainer services.
• Define and execute Customer Success Plans aligned to customer objectives, risk posture, and business priorities.
• Ensure customers realise measurable value and ROI, not just service delivery.
• Act as the single point of accountability for customer experience across cyber services.
• Lead renewal strategy, expansion opportunities and account planning with Sales and Solution Architecture.
• Coordinate delivery across MDR operations, Retainer and incident readiness services; translate outputs into business outcomes.

Conocimientos

Customer Success

Account Management

Stakeholder Management

QBRs / EBRs

Renewals & Growth

Cross-functional Collaboration

Herramientas

Salesforce

Monday.com

Jira

Descripción del empleo

Kroll is seeking a commercially aware, technically fluent Customer Success Manager to orchestrate a portfolio across MDR and Retainer services, driving measurable value and client outcomes.

You will build executive relationships, translate cyber risk into clear business value, and collaborate with Sales, Delivery and IT teams to sustain long-term partnerships and strong renewal health.