Strategic Cyber Risk Customer Success Lead

Kroll; Ciudad de México; Presencial; MXN 450.000 - 650.000; Jornada completa

Descripción de la vacante

Kroll in Mexico City is seeking a Customer Success Manager to align MDR and Retainer services with client risk priorities and business goals, delivering measurable value.

You will lead strategic engagements, coordinate across Sales, Delivery, and Technical teams, and drive renewals, retention, and growth in a multi-service cybersecurity environment. The role emphasizes clear business outcomes and trusted advisor relationships.

Formación

• Proven experience in Customer Success or account management in cybersecurity or SaaS
• Ability to drive customer retention and growth, including renewals and expansion
• Strong stakeholder management and ability to translate cyber concepts to business value
• Experience leading customer reviews (QBRs/EBRs) and strategic engagements
• Ability to manage a portfolio of high-value accounts and prioritize effectively

Responsabilidades

• Own a portfolio of customers across MDR and Retainer services
• Define and execute Customer Success Plans aligned to objectives, risk posture, and priorities
• Ensure customers realise measurable value and ROI
• Lead renewal strategy and account planning
• Coordinate across MDR operations, Retainer and incident readiness
• Translate technical outputs into clear business narratives
• Lead monthly and quarterly business reviews
• Build relationships with senior stakeholders across technical and business teams

Conocimientos

Customer Success

Account Management

Stakeholder Management

QBRs / EBRs

Renewals & Expansion

Commercial Acumen

Strategic Advisory

Herramientas

Salesforce

Monday.com

Jira

Descripción del empleo

Kroll in Mexico City is seeking a Customer Success Manager to align MDR and Retainer services with client risk priorities and business goals, delivering measurable value.

You will lead strategic engagements, coordinate across Sales, Delivery, and Technical teams, and drive renewals, retention, and growth in a multi-service cybersecurity environment. The role emphasizes clear business outcomes and trusted advisor relationships.