Strategic Customer Success & Accounts Specialist

sensata; Aguascalientes; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Sensata is seeking a Sales Professional to support key accounts and manage tiers that support customers on designated programs. You will enable excellence in customer support and drive responsiveness across teams.

You will foster strong internal and external relationships, participate in quotations, and advocate for customers while coordinating with supply, quality, and operations to resolve issues. This role emphasizes collaboration and integrity.

Formación

• A university degree or equivalent relevant work experience.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong communication skills – oral, written, and presentation.
• Strong organization and time management to achieve results.
• Ethical values, integrity and accountability.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Strong collaboration with all levels and external customers.

Responsabilidades

• Develops strong and effective internal and external relationships.
• Participates in the development and submittal of customer quotations for assigned tiers.
• Communicates directly with customers on responsibilities and tasks.
• Collaborates on regional sales activities related to accounts: setup, lead-times, order quantities, pricing terms, and more.
• Organizes activities between customers and internal teams: delivery, payables, quality, warranty and issues.
• Acts as a customer advocate by liaising between customers and departments to resolve concerns.

Conocimientos

Communication skills

Organization & time mgmt

Team player

MS Office

Customer relationship

Cross-functional collaboration

Educación

Bachelor's degree

Herramientas

Microsoft Office Suite

Descripción del empleo

Sensata is seeking a Sales Professional to support key accounts and manage tiers that support customers on designated programs. You will enable excellence in customer support and drive responsiveness across teams.

You will foster strong internal and external relationships, participate in quotations, and advocate for customers while coordinating with supply, quality, and operations to resolve issues. This role emphasizes collaboration and integrity.