Customer Success Specialist

sensata; Aguascalientes; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Sensata is seeking a Sales Professional to support key accounts and manage tiers that support customers on designated programs. You will enable excellence in customer support and drive responsiveness across teams.

You will foster strong internal and external relationships, participate in quotations, and advocate for customers while coordinating with supply, quality, and operations to resolve issues. This role emphasizes collaboration and integrity.

Formación

• A university degree or equivalent relevant work experience.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong communication skills – oral, written, and presentation.
• Strong organization and time management to achieve results.
• Ethical values, integrity and accountability.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Strong collaboration with all levels and external customers.

Responsabilidades

• Develops strong and effective internal and external relationships.
• Participates in the development and submittal of customer quotations for assigned tiers.
• Communicates directly with customers on responsibilities and tasks.
• Collaborates on regional sales activities related to accounts: setup, lead-times, order quantities, pricing terms, and more.
• Organizes activities between customers and internal teams: delivery, payables, quality, warranty and issues.
• Acts as a customer advocate by liaising between customers and departments to resolve concerns.

Conocimientos

Communication skills

Organization & time mgmt

Team player

MS Office

Customer relationship

Cross-functional collaboration

Educación

Bachelor's degree

Herramientas

Microsoft Office Suite

Descripción del empleo

The Sales Professional is responsible for providing support for the key accounts and manage the tiers that support customers on designated programs They will enable excellence and consistency in overall customer support and responsiveness.

General Responsibilities

• Develops strong and effective internal and external relationships
• Key participant in development and submittal of customer quotations for assigned tiers following defined process
• Communicates directly with customers on assigned responsibilities and tasks
• Collaborates on the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items
• Organizes the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies
• Acts as a customer advocate by being a liaison between customer and various departments within the organization, and investigating and resolving customer concerns

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Smarter Together

Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing

Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

As OneSensata , we are working together to make things work together