Strategic Customer Solutions Architect

Avnet; Tlaquepaque; Presencial; MXN 500.000 - 800.000; Jornada completa

Descripción de la vacante

Avnet, a global technology distributor, seeks an Account Manager to drive revenue growth and customer satisfaction across sustaining programs. You will act as the primary liaison, coordinating resources and aligning offerings with the customer’s business plans.

In this role, you will manage long-term relationships, negotiate contracts, and monitor performance metrics while ensuring delivery of services in line with corporate strategies.

Formación

• Bachelor's degree or equivalent experience.
• Typically less than 2 years of work experience with a bachelor's or equivalent.

Responsabilidades

• Primary subject matter expert and point of contact to achieve identified deliverables.
• Manages the end-to-end process of order fulfillment for sustaining program accounts.
• May manage customer accounts up to multi-million dollars including revenue growth, P&L profitability, key metrics and customer satisfaction.
• Manages required activity with various support organizations to deliver customer service level expectations.
• Ensures adherence to contractual agreements including options to enable ROI.
• Subject matter expert for customer-focused strategies leveraging product and solution offerings to drive market share growth and meet budget goals.
• Develops strategic relationships with customers, suppliers and peers to achieve business goals and protect profit margins.
• Manages a cross section of the largest and/or most strategic accounts with high complexity and variability.
• Negotiates contract changes including modifications for expanded requirements, lifecycle issues, upgrades and increased sales.

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Avnet, a global technology distributor, seeks an Account Manager to drive revenue growth and customer satisfaction across sustaining programs. You will act as the primary liaison, coordinating resources and aligning offerings with the customer’s business plans.

In this role, you will manage long-term relationships, negotiate contracts, and monitor performance metrics while ensuring delivery of services in line with corporate strategies.