Customer Success Specialist

Sensata Technologies; Aguascalientes; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Sensata Technologies is seeking a Sales Professional to support key accounts and manage tiers that assist customers on designated programs. The role focuses on enabling excellence and consistency in customer support and responsiveness.

The position requires strong relationships, effective communication, and close collaboration with regional sales, logistics, and quality teams to ensure timely quotations, delivery, and issue resolution. A university degree and Office proficiency are expected.

Formación

• University degree required or equivalent experience.
• Must be a team player with ability to handle multiple tasks in a fast-paced environment.
• Strong oral and written communication and presentation skills.
• Excellent organization and time management to achieve results.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Strong interpersonal and collaboration skills with all levels including suppliers and customers.

Responsabilidades

• Develops strong internal and external relationships.
• Participates in development and submittal of customer quotations for assigned tiers per defined process.
• Communicates with customers on assigned responsibilities and tasks.
• Collaborates with regional sales team on account setup, lead-times, order quantities, payment terms, pricing, shipping terms, supplier codes and tier items.
• Coordinates activities between customers and internal teams on delivery, payables, quality, warranty and other issues, escalations and discrepancies.
• Acts as a customer advocate, liaising with departments to investigate and resolve customer concerns.

Conocimientos

Communication

Teamwork

Organization

Time management

Negotiation

Interpersonal skills

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

The Sales Professional is responsible for providing support for the key accounts and manage the tiers that support customers on designated programs They will enable excellence and consistency in overall customer support and responsiveness.

General Responsibilities

• Develops strong and effective internal and external relationships
• Key participant in development and submittal of customer quotations for assigned tiers following defined process
• Communicates directly with customers on assigned responsibilities and tasks
• Collaborates on the following activities within the regional sales team related to all accounts: account setup, lead-times, order quantities, payment terms, product pricing, shipping terms, supplier codes, supplier portals, and tier related items
• Organizes the following activities between customers and the internal organization matrix as needed: delivery, payables, quality, warranty and other customer related issues, escalations and discrepancies
• Acts as a customer advocate by being a liaison between customer and various departments within the organization, and investigating and resolving customer concerns

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

SmarterTogether Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing. Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication. As OneSensata, we are working together to make things work together.

Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. Learn more at Sensata.com and follow Sensata Technologies on LinkedIn, Facebook, Instagram and X.

Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” Poster.

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact [e-mail].

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.