Strategic Collections Analyst: Cash Flow & Disputes

Carrier Global Corporation; Monterrey; Presencial; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is seeking a Collections Analyst to support its Order-to-Cash operations by managing accounts receivable and recovering overdue balances. The role emphasizes timely collection, dispute resolution, and strong customer relationships in a dynamic environment.

The ideal candidate has 2–5 years of AR/collections experience, proficiency with SAP or Oracle, advanced Excel skills, and excellent communication.

Formación

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 2 to 5 years of experience in Accounts Receivable, Collections, or Credit & Collections.
• Knowledge of Accounts Receivable and collection management processes.
• Advanced Microsoft Excel and data analysis skills.
• Experience with ERP systems such as SAP, Oracle, or similar platforms.
• Strong communication, negotiation, and relationship management abilities.
• Intermediate to advanced English proficiency.

Responsabilidades

• Follow up on overdue invoices and payment commitments to ensure timely collection.
• Contact customers via phone and email to manage collection activities and resolve issues.
• Analyze Aging Reports to identify delinquency risks and set collection priorities.
• Investigate disputes related to billing, purchase orders, pricing discrepancies, and credit memos.
• Partner with Sales, Customer Service, Billing, and Finance to remove payment barriers.
• Maintain accurate documentation of customer accounts and collection activities.
• Prepare portfolio reports, cash collection forecasts, and collection performance metrics.
• Escalate high-risk accounts to appropriate channels when needed.
• Support continuous improvement initiatives and data analysis to optimize cash recovery.

Conocimientos

Analytical mindset

Strong communication

Negotiation skills

Detail-oriented

Problem-solving

Educación

Bachelor's degree in Finance, Accounting, Business Administration, or related field

Herramientas

SAP

Oracle ERP

Excel

Descripción del empleo

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is seeking a Collections Analyst to support its Order-to-Cash operations by managing accounts receivable and recovering overdue balances. The role emphasizes timely collection, dispute resolution, and strong customer relationships in a dynamic environment.

The ideal candidate has 2–5 years of AR/collections experience, proficiency with SAP or Oracle, advanced Excel skills, and excellent communication.