Sr. Tech Lead - Infrastructure Services S 4D

3301 EDM S de RL de CV; Región Centro; Hybrid; MXN 1,200,000 - 2,000,000; Full time

Job summary

Genpact is seeking a Sr. Tech Lead for Infrastructure Services S to drive enterprise WAN architecture and next‑gen security across multiple sites. You will own firewall strategy, NGFW design, and security policy implementation while coordinating with IT teams and vendors.

The role requires hands‑on experience with Cisco ASA migration, Prisma Access, and cloud‑delivered security, with English and Spanish proficiency and a hybrid Mexico work model.

Qualifications

• Enterprise network engineering experience with ownership of WAN architecture at a multi-site organization.
• Expert‑level Palo Alto NGFW experience: security policy design, App-ID, URL filtering, Threat Prevention, NAT, VPN and Panorama management.
• Hands‑on with Palo Alto Prisma Access or comparable SASE/cloud-delivered security platforms.
• Experience administering and migrating away from Cisco ASA firewalls.
• Strong routing and WAN fundamentals: BGP, OSPF, dynamic routing over DIA circuits, failover design.
• Experience managing a distributed circuit estate at scale and carrier management.
• Understanding IT/OT segmentation and Purdue model concepts in firewalling industrial networks.
• Professional working proficiency in English and Spanish.

Responsibilities

• Own WAN architecture across multiple sites and drive improvements.
• Design and manage Palo Alto NGFWs, including policy and Threat Prevention.
• Operate load balancers, DPI, IPS, and DLP technologies in the network stack.
• Oversee IT/OT segmentation and firewall migration or refresh programs.
• Support on-call rotations and critical incident response outside business hours.

Skills

WAN architecture

Palo Alto NGFW

Prisma Access

Cisco ASA migration

BGP/OSPF

Network security

English/Spanish

Education

Bachelors - Computer Engineering

Bachelors - Information Systems

CISSP

CCNA

PMP

Tools

Palo Alto XML API

Ansible

Python

Job description

Sr. Tech Lead - Infrastructure Services S

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• WAN architecture and lead for handling issues related to: WAN connectivity across an estate of approximately 50-60 Dedicated Internet Access (DIA) circuits.
• Next-Generation Firewalls (NGFW).
• Load balancers.
• Deep Packet Inspection (DPI).
• Intrusion Prevention Systems (IPS).
• Data Loss Prevention (DLP).
• Issues relating to the firewall separating the IT and OT networks.
• Supporting the ongoing project to swap Cisco ASA firewalls for Palo Alto NGFWs

Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents.

Required Skills & Experience

• Enterprise network engineering experience, with demonstrated ownership of WAN architecture at a multi-site organization.
• Expert‑level Palo Alto NGFW experience: security policy design, App-ID, URL filtering, Threat Prevention, NAT, VPN and Panorama centralized management.
• Hands‑on experience with Palo Alto Prisma Access or comparable SASE / cloud‑delivered security platforms.
• Working experience administering and migrating away from Cisco ASA firewalls.
• Strong routing and WAN fundamentals: BGP, OSPF, dynamic routing over DIA circuits, path selection and failover design.
• Experience managing a distributed circuit estate at scale, including carrier management and escalation.
• Practical experience with load balancers, IPS, DPI and DLP technologies.
• Demonstrated understanding of IT/OT segmentation, Purdue model concepts and the security considerations of firewalling industrial control networks.
• Experience leading firewall migration or network refresh programmes, including cutover planning and rollback.
• Professional working proficiency in English and Spanish.

Preferred Qualifications

• Exposure to SD-WAN design and deployment.
• Experience in a manufacturing or food production environment with plant‑floor network responsibilities.
• Familiarity with network automation and configuration management (Ansible, Python, Palo Alto XML API).
• Experience producing WAN architecture documentation and standards in a low‑documentation‑maturity environment.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering Certifications
• Certified Information Systems Security Professional (CISSP) – Workforce Academy Online
• Cisco Certified Network Associate (CCNA) – Netmetrix Solution
• Project Management Professional (PMP) – Virtual Learning Academy (VLA)

Job Location

Addtional Job Location - Job Type Regular Master Skill List - Infrastructure Services S Remote Type - Hybrid Work Shift - Day Job (Mexico)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real‑world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.