Sr. Tech Lead - Infrastructure Services S 4D

EDM S. DE RL DE CV; Nuevo México; Híbrido; MXN 1.100.000 - 1.500.000; Jornada completa

Descripción de la vacante

Genpact is seeking a Sr. Tech Lead – Infrastructure Services S to own WAN architecture, lead security and network modernization initiatives, and manage multi-site DIA deployments. The role requires hands-on expertise with Palo Alto NGFWs, Prisma Access, and strong BGP/OSPF routing.

The candidate will participate in on-call rotations and collaborate across IT/OT domains to ensure secure, scalable connectivity and ongoing incident response.

Formación

• Enterprise network engineering with ownership of WAN architecture across multiple sites.
• Palo Alto NGFW experience: policy design, App-ID, URL filtering, Threat Prevention, NAT, VPN, and Panorama management.
• Hands-on with Palo Alto Prisma Access or equivalent SASE/cloud security platforms.
• Experience migrating away from Cisco ASA firewalls.
• Strong routing fundamentals: BGP, OSPF, dynamic routing over DIA, failover design.
• Experience managing a distributed circuit estate, carrier management and escalation.
• Knowledge of IT/OT segmentation and Purdue model in firewall/network contexts.
• Experience leading firewall migrations or network refresh programs with cutover planning.

Responsabilidades

• Own WAN architecture and lead for managing network issues across a multi-site environment.
• Oversee firewall migrations and technology refreshes including cutover planning.
• Provide on-call support for critical incidents outside business hours.
• Collaborate with security and network teams to ensure IT/OT segmentation and threat prevention.

Conocimientos

Ansible

Palo Alto NGFW

WAN architecture

BGP

OSPF

DLP/IPS/DPI

Cloud/SASE

Educación

Bachelor's - Computer Engineering

Bachelor's - Information Systems

CISSP

CCNA

PMP

Herramientas

Panorama

Prisma Access

Descripción del empleo

Sr. Tech Lead – Infrastructure Services S

Ready to turn bold ideas into real-world impact? At Genpact we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

Responsible for WAN architecture and lead for handling issues related to:

• WAN connectivity across an estate of approximately 50-60 Dedicated Internet Access (DIA) circuits.
• Next-Generation Firewalls (NGFW).
• Load balancers.
• Deep Packet Inspection (DPI).
• Intrusion Prevention Systems (IPS).
• Data Loss Prevention (DLP).
• Issues relating to the firewall separating the IT and OT networks.
• Supporting the ongoing project to swap Cisco ASA firewalls for Palo Alto NGFWs.
• Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents.

Required Skills & Experience

• Enterprise network engineering experience, with demonstrated ownership of WAN architecture at a multi-site organization.
• Expert-level Palo Alto NGFW experience: security policy design, App-ID, URL filtering, Threat Prevention, NAT, VPN and Panorama centralized management.
• Hands-on experience with Palo Alto Prisma Access or comparable SASE / cloud-delivered security platforms.
• Working experience administering and migrating away from Cisco ASA firewalls.
• Strong routing and WAN fundamentals: BGP, OSPF, dynamic routing over DIA circuits, path selection and failover design.
• Experience managing a distributed circuit estate at scale, including carrier management and escalation.
• Practical experience with load balancers, IPS, DPI and DLP technologies.
• Demonstrated understanding of IT/OT segmentation, Purdue model concepts and the security considerations of firewalling industrial control networks.
• Experience leading firewall migration or network refresh programmes, including cutover planning and rollback.
• Professional working proficiency in English and Spanish.

Preferred Qualifications

• Exposure to SD-WAN design and deployment.
• Experience in a manufacturing or food production environment with plant-floor network responsibilities.
• Familiarity with network automation and configuration management (Ansible, Python, Palo Alto XML API).
• Experience producing WAN architecture documentation and standards in a low-documentation-maturity environment.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Associate (CCNA) - Netmetrix SolutionNetmetrix Solution, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA)

Required Skills

• Ansible (Software)
• Ansible (Software)
• Applications Support
• Border Gateway Protocol (BGP)

  Job Details

  • Additional Job Location - Job Type Regular
  • Master Skill List - Infrastructure Services S
  • Remote Type - Hybrid
  • Work Shift - Day Job (Mexico)

  Why join Genpact?

  • Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
  • Make an impact - Help global enterprises solve business challenges that matter
  • Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
  • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

  Equal Opportunity Employer

  Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.