Lead Network Administrator S 4C

3301 EDM S de RL de CV; Región Centro; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Genpact in Mexico is seeking a Lead Network Administrator S to manage and optimize enterprise voice and unified communications. You will administer Cisco UC Manager, configure dial plans, SIP trunks, and troubleshoot voice quality end-to-end.

This role requires bilingual English and Spanish, ITIL-aligned incident and change processes, and hands-on VOIP and SIP expertise. Hybrid work with a strong networking background is essential.

Qualifications

• Bachelors degrees in Computer Engineering, Database Management, Information Systems, IT or Network Engineering.
• CCNP certification and VMware/Netmetrix certifications.
• Experience with SIP signaling, VOIP, Cisco UC Manager, and ITIL incident/change processes.

Responsibilities

• Experience administering and supporting enterprise voice and unified communications platforms.
• Hands-on Cisco Unified Communications Manager administration: user and device provisioning, dial plan configuration, partitions and calling search spaces, and call routing troubleshooting.
• Practical experience with VOIP endpoint registration, extension mobility and softphone deployment.
• Working knowledge of SIP signaling and SIP trunk configuration, including troubleshooting with carriers and interpreting SIP traces.
• Understanding of voice quality fundamentals: QoS, codecs, jitter, latency and packet loss, and the ability to diagnose call quality end to end.
• Familiarity with voice gateways, MGCP/H.323 and analogue interfaces for legacy plant equipment.
• Experience operating within an ITIL-aligned incident and change management process.
• Professional working proficiency in English and Spanish.
• Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents.

Skills

Agile Methodology

Applications Support

Backup Management

Client Relations

Cloud Applications

Collaboration Tools

Database Administration

Database Maintenance

Database Management

Database Monitoring

Design Thinking

ERP

Executive Presence

Security Operations Management

Server Infrastructure

ServiceNow Platform

OS management

People Leadership

Oracle Exadata Database Machine

Oracle Solaris

VMware

CCNP

Netmetrix

VMware Certified Professional (VCP)

Cisco Certified Network Professional (

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

CCNP Certification

Netmetrix

VMware

VMware Certified Professional (VCP)

Oracle Exadata

Job description

Lead Network Administrator S

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Experience administering and supporting enterprise voice and unified communications platforms.
• Hands-on Cisco Unified Communications Manager administration: user and device provisioning, dial plan configuration, partitions and calling search spaces, and call routing troubleshooting.
• Practical experience with VOIP endpoint registration, extension mobility and softphone deployment.
• Working knowledge of SIP signaling and SIP trunk configuration, including troubleshooting with carriers and interpreting SIP traces.
• Understanding of voice quality fundamentals: QoS, codecs, jitter, latency and packet loss, and the ability to diagnose call quality complaints end to end.
• Familiarity with voice gateways, MGCP/H.323 and analogue interfaces for legacy plant equipment.
• Experience operating within an ITIL-aligned incident and change management process.
• Professional working proficiency in English and Spanish.
• Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering
• Certifications Cisco Certified Network Professional (CCNP)
• Netmetrix SolutionNetmetrix Solution
• VMware Certified Professional (VCP)
• VmwareVmware

Required Skills

• Agile Methodology
• Agile Methodology
• Applications Support
• Backup Management
• Client Relations
• Cloud Applications
• Collaboration Tools
• Database Administration
• Database Maintenance
• Database Management
• Database Monitoring
• Design Thinking
• Enterprise Resource Planning (ERP)
• Executive Presence
• Inclusion
• Oracle Exadata Database Machine
• Oracle Solaris
• OS management
• People Leadership
• Personal Effectiveness
• Risk Management
• Security Operations Management
• Server Infrastructure
• ServiceNow Platform
• Storage Management
• + 2 more

Language English (Required)

Language Proficiency - Advanced - C1

Job Location

Additional Job Location: Job Type Regular

Master Skill List

Infrastructure Services S

Remote Type

Hybrid Work

Shift

Day Job (Mexico)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.