Sr. Associate - S&P - Sourcing 5B

3301 EDM S de RL de CV; Región Centro; Hybride; MXN 420 000 - 660 000; Plein temps

Résumé du poste

Genpact seeks a Sr. Associate for Supply Chain - Procurement to support supplier and internal stakeholder requests across procurement channels. The role involves guiding suppliers on onboarding, catalog usage, and invoice processing in a hybrid Mexico-based environment.

The candidate will handle routine inquiries, document management, and escalation of tickets, contributing to process improvements and maintaining strict confidentiality and service standards.

Qualifications

• Bachelor-level degree required in business or related field.
• Experience with procurement or service requests is desirable.
• English language proficiency tested against role requirements.

Responsabilités

• Receive, classify and track supplier and internal user requests via service channels.
• Guide suppliers on registration, document upload, invoicing, and platform usage.
• Resolve common onboarding, catalog usage and access inquiries.
• Log and track technical issues in the ticket system and escalate unresolved cases.
• Maintain reliable case records, response times and common problems.

Connaissances

Accounts Payable Process

Data Visualization

Generative AI

Data Literacy

Invoice Payments

Sourcing and Procurement

Formation

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Outils

Ariba

SAP

Ticketing Systems

Description du poste

Sr. Associate - Supply Chain - Procurement

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Responsabilidades

• Recibir, clasificar y dar seguimiento a solicitudes de proveedores y usuarios internos a través de los canales de atención.
• Orientar a proveedores sobre registro, carga de documentos, presentación de facturas y uso de las plataformas correspondientes.
• Resolver consultas habituales sobre incorporación, uso de catálogos y accesos cuando lo permitan los procedimientos.
• Registrar y dar seguimiento a incidencias técnicas en el sistema de tickets autorizado y escalar los casos no resueltos.
• Mantener registros confiables de los casos, tiempos de respuesta y problemas frecuentes.
• Detectar incidencias recurrentes y compartir oportunidades de mejora con los analistas senior.
• Cumplir los requisitos de confidencialidad, los flujos documentados y los estándares de servicio.

¡Requisitos que buscamos en ti!

• Experiencia en atención a proveedores/clientes, solicitudes de servicio o actividades administrativas similares.
• Comunicación clara, organización y seguimiento de procedimientos de atención y escalamiento.
• Familiaridad con portales de proveedores o herramientas de oficina; las plataformas específicas pueden aprenderse.
• Inglés: el JD original solicita nivel avanzado; validar el requisito específico frente al pricing de S2P en español.

Requisitos deseables / habilidades

• Experiencia con Ariba, SAP o sistemas de tickets.
• Experiencia documentando preguntas frecuentes u orientando a usuarios.

Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications Certified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC²)International Information System Security Certification Consortium (ISC²), Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Security+ - ComptiaComptia, ISO 27001 Lead Auditor - IRCLASSIRCLASS, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft

Required Skills Accounts Payable Process, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Generative AI, Industrial Manufacturing Processes, Insight Generation, Invoice Payments, Invoices, Manufacturing Equipment, Sourcing and Procurement, Statistical Models Language Spanish (Required)

Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - S&P - Sourcing Remote Type - Hybrid Work Shift - Day Job (Mexico)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.