Sr. Spclst, Customer Engagement Deployment & Transformation

EloVetNet; México; À distance; MXN 1 800 000 - 3 000 000; Plein temps

Résumé du poste

MSD LATAM is seeking a Senior Manager, Customer Engagement Deployment & Transformation to serve as the LATAM point of connection between Global Customer Engagement teams and local markets. You will drive deployment readiness, market activation and continuous improvement across Customer Engagement platforms and ways of working.

In this role you will coordinate cross-functional projects, manage stakeholders, and translate global strategy into regional execution while ensuring measurable value

Qualifications

• Senior leadership experience in deploying Customer Engagement platforms across LATAM.
• Experience coordinating with global teams and local markets.
• Ability to translate global strategy into regional execution within a matrix organization.

Responsabilités

• Lead the regional deployment of Global Customer Engagement initiatives, tools and ways of working.
• Build activation plans that align global priorities with local market needs.
• Monitor progress, resolve adoption barriers and drive accountability across markets.
• Act as the regional point of contact for Customer Engagement transformation initiatives.
• Coordinate implementation activities, training and activation plans.
• Ensure sustainable adoption and measurable business impact of new capabilities.
• Establish structured feedback channels with local markets and consolidate requirements.
• Represent regional perspectives in capability design and roadmap discussions.
• Co-lead regional customer engagement projects from planning through implementation.
• Track capability adoption, utilization and effectiveness across markets.

Connaissances

Deployment leadership

Change management

Stakeholder alignment

Cross-functional leadership

Outils

Veeva PromoMats

Content Hub

OneCRM

Salesforce Marketing Cloud

OneWeb Ecosystem

AI Localization Tool

Adobe Workfront

Description du poste

MSD LATAM Vaga externa

CLT

Aberta

Job DescriptionPosition SummaryThe Senior Manager, Customer Engagement Deployment & Transformation will serve as the LATAM point of connection between Global Customer Engagement teams and local markets, ensuring effective deployment and adoption of enterprise capabilities across the region.This role will drive implementation readiness, market activation, change management and continuous improvement for Customer Engagement platforms, services and ways of working, translating global strategy into consistent regional execution.

Role Responsibilities & Key Activities

Strategic Deployment & Market Adoption

Lead the regional deployment of Global Customer Engagement initiatives, tools and ways of working.Build activation plans that align global priorities with local market needs.Monitor progress, resolve adoption barriers and drive accountability across markets.

Customer Engagement Transformation Leadership

Act as the regional point of contact for Customer Engagement transformation initiatives.Support organizational readiness, capability maturity and continuous improvement.Capability Deployment & Integrated Services ManagementServe as the LATAM SPOC for deployment and adoption of key capabilities, including Content Hub, Veeva PromoMats, OneCRM, Salesforce Marketing Cloud (SFMC), OneWeb Ecosystem (OWE), AI Localization Tool, Adobe Workfront and the External Content Factory.Coordinate implementation activities, stakeholder alignment, training and activation plans.Ensure sustainable adoption and measurable business impact of new and future Customer Engagement/MarTech capabilities.

Voice of LATAM & Global Feedback Management

Establish structured feedback channels with local markets and consolidate business requirements.Translate LATAM needs into actionable recommendations for Global teams.Represent regional perspectives in capability design, roadmap prioritization and enhancement discussions.

Cross-Functional Project Leadership

Co-lead regional customer engagement projects from planning through implementation.Manage milestones, risks and dependencies across Global, Regional and Local stakeholders.Ensure timely delivery, execution excellence and alignment with business objectives.

Performance Monitoring & Value Realization

Track capability adoption, utilization and effectiveness across markets.Monitor key performance indicators related to deployment success.Measure business impact and identify optimization opportunities.Develop executive summaries, dashboards and leadership updates.Share insights and recommendations to improve future deployments and increase value realization.