Sr. Java L3 Support Engineer

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 600,000 - 720,000; Full time

Benefits offered by this job

Life insurance

Pension plan

12 days vacation + 6 floating days

Grocery coupons

Job summary

Toshiba Global Commerce Solutions (TGCS) is seeking an L3 Support Software Engineer to be the final escalation point for field issues on the ELERATM Commerce platform. You will troubleshoot production incidents, write design docs, develop software, analyze vulnerabilities, and drive service improvements with global customers.

The role requires a Bachelor’s in computer science or related field, 6+ years in Java software development or L3 support, and fluent English (B2).

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.

Responsibilities

• Troubleshoot and resolve production incidents with L2 and other team members.
• Write functional and design documents.
• Develop application software.
• Analyze vulnerabilities.
• Oversee service improvement.
• L3 support engineers handle deeper problem determination and bug fixing for customers worldwide.

Skills

Java

Microservices

Problem solving

Root cause analysis

Communication

Cloud experience

Software development

English (B2)

Education

Bachelor’s degree in Computer Science, Software Engineering, or related technical field

Tools

Spring

SpringBoot

Git

Maven

Docker

MongoDB

CI/CD pipelines

Cloud

Job description

The company.

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers’ most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues.

What will you be doing:

As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.

Naturally to be successful in this role, you must have and know of** :**

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.
• English: Fluent (B2 at least).

Preferred skills:

• Leadership skills.
• Experience working with international customers.
• Agile methodologies.
• Familiarity with retail applications.
• Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript.
• Linux & Windows.
• Selenium/Cucumber.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.