Sr Software Support Engineer

Toshiba Corp.; Región Centro; In loco; MXN 900.000 - 1.300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Direct employment by Toshiba

Law benefits (IMSS, INFONAVIT)

Life insurance and medical coverage

Pension plan

Vacation and holiday bonuses

Descrizione del lavoro

Toshiba Corp. seeks a Software Test and Support Manager to provide subject matter expertise and lead a global team, driving cross-functional initiatives and aligning with executives on critical programs.

You will shape QA processes, mentor engineers, and ensure high-quality software solutions for customers, leveraging Agile/Scrum and strong technical leadership.

This role requires extensive people management and hands-on testing experience across Java, cloud platforms, and CI/CD environments.

Competenze

• BS in computer science, computer engineering, or related field.
• 5+ years in management within software support and quality assurance leveraging Agile/Scrum.
• 8+ years of experience in software test engineering and/or solution support.
• Excellent communication and interpersonal abilities.
• Experience delivering and supporting business to business or business to customer software.

Mansioni

• Lead multiple missions with employees across the globe and resolve cross-functional issues.
• Collaborate with Software Quality Director to set strategic direction and best practices.
• Develop team members into skilled support and test engineers.
• Engage with Customers, Product Owners, and Program Managers to ensure alignment.
• Drive cross-functional team activities with strong project management.

Conoscenze

Leadership

Agile/Scrum

Communication

Analytical skills

Formazione

BS in Computer Science/Engineering

Strumenti

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

Selenium/Cucumber

Jenkins

Azure/AWS/GCP

Descrizione del lavoro

The Software Test and Support Manager will provide subject matter expertise in addition to team leadership.

Responsible for processes employees execute. Ability to lead multiple missions with employees across the globe and resolving cross-functional issues. Drive Interactions with Sr. Level Executives on critical initiatives for multiple missions across many disciplines.

This position requires extensive people management experience, proven knowledge of software quality practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.

Software Test and Support Manager will be responsible for ensuring seamless software solutions for customers and maintaining quality standards through:

• Collaboration with the Software Quality Director to establish strategic direction and best practices.
• Engagement with stakeholders, including Customers, Product Owners, and Program Managers.
• Development of team members into skilled support and test engineers.
• Leveraging a background in software support and testing, strong leadership, and a customer-centric mindset.

Basic qualifications

• BS in computer science, computer engineering, or related field.
• 5+ years in management within software support and quality assurance leveraging Agile/Scrum.
• 8+ years of experience in software test engineering and/or solution support.
• Ability to work with top customer accounts.
• Excellent communication and interpersonal abilities.
• Experience delivering and supporting business to business or business to customer software.
• Knowledge of software development, support, and testing processes.
• Strong analytical skills.
• Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP Project management experience.

Preferred Qualifications

• POS (Point of Sale) industry experience
• Combined hardware device / software testing or support experience

• It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.

• Cloud Platforms: AWS, Azure, GCP
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.