Sr. Platform Performance Support Engineer

Toshiba Corp.; Región Centro; Hybrid; MXN 900.000 - 1.300.000; Vollzeit

Benefits dieser Stelle

Life insurance

Pension plan

Christmas bonus days

Grocery coupons

Healthy dental/vision coverage

Zusammenfassung

Toshiba Global Commerce Solutions in Mexico is seeking an L3 Support Software Engineer to be the final escalation point for field issues on the ELERATM Commerce platform. You will troubleshoot production incidents, work with L2 and other teams, and draft design and functional documents.

The role demands 8+ years in software development, strong Java (Spring/SpringBoot), cloud and web apps, plus the ability to communicate with international customers and perform root-cause analysis for bug fixes.

Qualifikationen

• At least 8 years of professional experience in software development.
• +8 years of Java-based development or support experience with enterprise/microservices architectures.
• +8 years developing or supporting modern web applications, including cloud/web-based content.
• Experience working with international customers and communicating with technical and non-technical audiences.
• Strong problem-solving skills and ability to triage and provide root cause analysis for customer issues.

Aufgaben

• Serve as the final escalation point for field issues on the ELERATM Commerce platform.
• Troubleshoot production incidents and collaborate with L2 and other teams.
• Write functional and design documents and develop application software.
• Analyze vulnerabilities and oversee service improvements.
• Communicate effectively with architects and end users across regions.

Kenntnisse

Problem solving

Mentoring

KPIs

Code quality

Root cause analysis

8+ yrs exp

Java dev

Web apps

Intl customers

Technical communication

English fluency

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

Selenium

Cucumber

Jenkins

AWS

Azure

GCP

Tools

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

Selenium

Cucumber

Jenkins

AWS

Azure

GCP

Jobbeschreibung

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

Basic qualifications

• Strong problem-solving skills and self-driven
• Experience mentoring and coaching junior resources
• Performance-driven mindset and ability to identify and meet KPIs
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues
• At least 8 years of professional experience in Software Development.
• +8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
• +8 years developing or supporting modern web applications, including cloud/web-based content.
• Desire to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
• Experience communicating at different technical levels, from the application architects to the end user.
• Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP
• English: Fluent (B2 at least)

Preferred Qualifications

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications.
• It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
• Operating Systems: Linux & Windows.
• Cloud Platforms: AWS, Azure, GCP
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.