SW Test & Support Manager

Toshiba Global Commerce Solutions - External; Región Centro; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Life insurance

Major medical with dental and vision

Minor medical expenses insurance

Savings fund for employees

Grocery coupons

Pension plan

12 days vacation + 6 floating days

IMSS and INFONAVIT benefits

Job summary

Toshiba Global Commerce Solutions - External is seeking a Software Test and Support Manager to lead a global team and ensure high-quality software solutions. The role emphasizes leadership, program management, and a customer-centric approach across multiple disciplines.

Ideal candidates will have extensive people management experience, strong knowledge of software quality practices, and a proven track record with Agile/Scrum in software support and testing. Excellent communication is essential.

Qualifications

• BS in computer science, computer engineering, or related field.
• 5+ years in management within software support and QA leveraging Agile/Scrum.
• 8+ years of experience in software test engineering and/or solution support.
• Ability to lead across global teams and resolve cross-functional issues.
• Strong communication and interpersonal abilities.
• Experience with top customer accounts.
• Knowledge of software development, support and testing processes.
• Strong analytical skills.

Responsibilities

• Lead and mentor a team of software test and support engineers.
• Ensure seamless software solutions for customers and maintain quality standards.
• Collaborate with the Software Quality Director to set direction and best practices.
• Engage with stakeholders including Customers, Product Owners, and Program Managers.
• Develop team members into skilled test and support engineers.
• Deliver and support B2B or B2C software solutions.

Skills

People management

Leadership

Cross-functional collaboration

Excellent communication

Agile/Scrum

Program management

Customer-focused

Analytical skills

Education

BS in computer science or computer engineering

Tools

Jenkins for CI/CD

Systems Engineering (Linux)

Job description

The Software Test and Support Manager will provide subject matter expertise in addition to team leadership.

Responsible for processes employees execute. Ability to lead multiple missions with employees across the globe and resolving cross-functional issues. Drive Interactions with Sr. Level Executives on critical initiatives for multiple missions across many disciplines.

This position requires extensive people management experience, proven knowledge of software quality practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.

Software Test and Support Manager will be responsible for ensuring seamless software solutions for customers and maintaining quality standards through:

• Collaboration with the Software Quality Director to establish strategic direction and best practices.
• Engagement with stakeholders, including Customers, Product Owners, and Program Managers.
• Development of team members into skilled support and test engineers.
• Leveraging a background in software support and testing, strong leadership, and a customer-centric mindset.
• BS in computer science, computer engineering, or related field.
• 5+ years in management within software support and quality assurance leveraging Agile/Scrum.
• 8+ years of experience in software test engineering and/or solution support.
• Ability to work with top customer accounts.
• Excellent communication and interpersonal abilities.
• Experience delivering and supporting business to business or business to customer software.
• Knowledge of software development, support, and testing processes.
• Strong analytical skills.

Preferred Qualifications

• POS (Point of Sale) industry experience
• Combined hardware device / software testing or support experience
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.