Sr. Reporting & Analytics Analyst

Kellanova Co; Santiago de Querétaro; On-site; MXN 600,000 - 800,000; Full time

Job summary

We are seeking a Sr. Reporting & Analytics Analyst at Kellanova to transform complex data into actionable insights for North America Customer Service and Order-to-Delivery teams. You will partner with Supply Chain, Sales, Finance, IT, Distribution, and GBS to address trends and operational challenges.

The role emphasizes data analysis, BI tooling (Power BI, Excel, Power Query, Power Apps, Power Automate), and ongoing process improvements to elevate service effectiveness and efficiency.

Qualifications

• Bachelor's degree in Business, Supply Chain, Analytics, Finance, Information Systems, or a related field.
• Experience in reporting, business analytics, customer service analytics, supply chain, shared services, or another process-driven environment.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify patterns and interpret complex data sets.
• Strong working knowledge of Excel, Power BI, Power Query, and other reporting or data-visualization tools.
• Experience with ERP and business systems such as SAP; familiarity with Power Apps, Power Automate, Tableau, Celonis, or ServiceNow.
• Fluent level of English.

Responsibilities

• Reporting and Data Analysis — Develop, maintain, and validate recurring and ad hoc reports that transform operational data into actionable insights for the North America Customer Service and Order-to-Delivery teams.
• Business Intelligence and Automation — Build and enhance analytics solutions using Power BI, Excel, Power Query, Power Apps, and Power Automate to improve reporting capabilities and ways of working.
• Performance Insights and Problem Solving — Analyze complex data sets, identify trends and root causes, troubleshoot reporting and data-quality issues, and recommend solutions that improve service, efficiency, and operational performance.
• Cross-Functional Partnership — Collaborate with Customer Service, Supply Chain, Sales, Finance, IT, Distribution, Transportation, and external service providers to understand business needs and resolve Order-to-Delivery challenges.
• Projects and Continuous Improvement — Support analytics projects, technology upgrades, system testing, and continuous improvement initiatives that strengthen controls, reduce costs, and enhance the customer experience.

Skills

Analytical skills

Troubleshooting

Problem-solving

English fluency

Education

Bachelor's degree in Business, Supply Chain, Analytics, Finance, Information Systems, or a related field

Tools

Excel

Power BI

Power Query

Power Apps

Power Automate

SAP

Tableau

Celonis

ServiceNow

Job description

Are you passionate about transforming complex data into clear insights that improve customer service and supply chain performance? As a Sr. Reporting & Analytics Analyst, you will turn data into meaningful business recommendations that support the North America Customer Service and Order-to-Delivery teams. You will collaborate with stakeholders across Supply Chain, Sales, Finance, IT, Distribution, and Global Business Services to identify trends, solve operational challenges, and improve service effectiveness.

A Taste Of What You’ll Be Doing

• Reporting and Data Analysis — Develop, maintain, and validate recurring and ad hoc reports that transform operational data into actionable insights for the North America Customer Service and Order-to-Delivery teams.
• Business Intelligence and Automation — Build and enhance analytics solutions using Power BI, Excel, Power Query, Power Apps, and Power Automate to improve reporting capabilities and ways of working.
• Performance Insights and Problem Solving — Analyze complex data sets, identify trends and root causes, troubleshoot reporting and data-quality issues, and recommend solutions that improve service, efficiency, and operational performance.
• Cross-Functional Partnership — Collaborate with Customer Service, Supply Chain, Sales, Finance, IT, Distribution, Transportation, and external service providers to understand business needs and resolve Order-to-Delivery challenges.
• Projects and Continuous Improvement — Support analytics projects, technology upgrades, system testing, and continuous improvement initiatives that strengthen controls, reduce costs, and enhance the customer experience.

We’re Looking for Someone With

• Bachelor’s degree in Business, Supply Chain, Analytics, Finance, Information Systems, or a related field.
• Experience in reporting, business analytics, customer service analytics, supply chain, shared services, or another process-driven environment.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify patterns and interpret complex data sets.
• Strong working knowledge of Excel, Power BI, Power Query, and other reporting or data-visualization tools.
• Experience with ERP and business systems such as SAP; familiarity with Power Apps, Power Automate, Tableau, Celonis, or ServiceNow.
• Fluent level of English.

Get to Know Us

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Our comprehensive benefits offer you the support you need through your life events, big or small.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.