Sr. Manager Accounts Receivable

Empresa Confidencial; Ciudad de México; Sur place; MXN 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Empresaconfidencial is seeking an accomplished Accounts Receivable leader to drive cash flow performance and optimize working capital across the Order-to-Cash process. You will lead AR operations, strengthen customer relationships, and champion continuous improvement initiatives in a multinational setting.

The role requires advanced English, a finance/commerce degree, and 5+ years in finance with 4+ years in people management.

Qualifications

• Mandatory: Advanced English
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 5+ years of experience in Finance, Accounts Receivable, Cash Application, or Shared Services operations.
• 4+ years of people management experience.
• Strong leadership, communication, and stakeholder management skills.
• Experience driving process improvement, automation, and operational excellence initiatives.
• Strong analytical and problem-solving capabilities.
• Experience working in a fast-paced, multinational environment.

Responsabilités

• Lead credit and accounts receivable strategies to support profitable sales growth while minimizing financial risk.
• Oversee customer credit management, account reviews, and delinquency resolution.
• Partner with Sales and key customers to balance business growth with effective risk management.
• Ensure best practices are implemented across AR operations to achieve cash flow, working capital, and performance objectives.
• Develop and execute collection strategies that improve cash flow and reduce overdue balances.
• Collaborate with cross-functional teams and customers to resolve disputes and billing issues.
• Monitor collection performance, identify improvement opportunities, and drive recovery initiatives.
• Manage relationships with third-party collection agencies and external partners.
• Coach, mentor, and develop Accounts Receivable professionals through effective training and career development plans.
• Foster an inclusive, collaborative, and high-performance team culture.
• Support talent acquisition, onboarding, and employee retention efforts.
• Identify process improvement opportunities and eliminate operational bottlenecks.
• Lead or support automation and digital transformation initiatives within the Order-to-Cash process.
• Act as a subject matter expert, partnering with stakeholders to enhance customer experience and operational efficiency.
• Leverage data, KPIs, and industry best practices to drive continuous improvement.
• Maintain strong adherence to credit policies, controls, and compliance requirements.
• Support internal and external audits while ensuring accurate AR reporting and account balances.
• Ensure operations align with applicable laws, regulations, and corporate governance standards.

Connaissances

Leadership

Stakeholder management

Process improvement

Automation

Analytical thinking

Advanced English

Formation

Bachelor's degree in Finance/Accounting/Business Administration

MBA and/or CPA (preferred)

Outils

SAP

ERP systems

Description du poste

About the job

You will play a key role in driving cash flow performance, optimizing working capital, and supporting profitable business growth. You will lead AR operations, strengthen customer relationships, and champion continuous improvement initiatives across the Order-to-Cash process.

What we're looking for

• Mandatory: Advanced English
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 5+ years of experience in Finance, Accounts Receivable, Cash Application, or Shared Services operations.
• 4+ years of people management experience.
• Strong leadership, communication, and stakeholder management skills.
• Experience driving process improvement, automation, and operational excellence initiatives.
• Strong analytical and problem-solving capabilities.
• Experience working in a fast-paced, multinational environment.

Preferred:

• Experience in operational transitions.
• MBA and/or CPA certification.
• Experience within Shared Services or Global Business Services organizations.
• Knowledge of SAP, ERP systems, and cash application technologies.
• Lean Six Sigma or continuous improvement certifications.

Key Responsibilities

Drive Accounts Receivable Performance

• Lead credit and accounts receivable strategies to support profitable sales growth while minimizing financial risk.
• Oversee customer credit management, account reviews, and delinquency resolution.
• Partner with Sales and key customers to balance business growth with effective risk management.
• Ensure best practices are implemented across AR operations to achieve cash flow, working capital, and performance objectives.

Enhance Collections Effectiveness

• Develop and execute collection strategies that improve cash flow and reduce overdue balances.
• Collaborate with cross-functional teams and customers to resolve disputes and billing issues.
• Monitor collection performance, identify improvement opportunities, and drive recovery initiatives.
• Manage relationships with third-party collection agencies and external partners.

Lead and Develop High-Performing Teams

• Coach, mentor, and develop Accounts Receivable professionals through effective training and career development plans.
• Foster an inclusive, collaborative, and high-performance team culture.
• Support talent acquisition, onboarding, and employee retention efforts.

Champion Continuous Improvement & Automation

• Identify process improvement opportunities and eliminate operational bottlenecks.
• Lead or support automation and digital transformation initiatives within the Order-to-Cash process.
• Act as a subject matter expert, partnering with stakeholders to enhance customer experience and operational efficiency.
• Leverage data, KPIs, and industry best practices to drive continuous improvement.

Ensure Compliance and Financial Controls

• Maintain strong adherence to credit policies, controls, and compliance requirements.
• Support internal and external audits while ensuring accurate AR reporting and account balances.
• Ensure operations align with applicable laws, regulations, and corporate governance standards.

Optimize Shared Services Operations

• Lead AR service delivery to achieve customer service excellence and operational targets.
• Manage resources and workloads effectively to maximize team performance and productivity.
• Enhance customer experience through digital solutions, self-service tools, and process innovation.
• Build strong partnerships with internal stakeholders and key customer accounts to deliver exceptional service and results.

What Success Looks Like

• Improved cash flow and working capital performance.
• Strong customer partnerships and reduced financial risk.
• High-performing, engaged teams.
• Streamlined processes through automation and continuous improvement.
• Consistent compliance, governance, and operational excellence.